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Provided by: Serebra Learning Corporation Novell NetWare Service and Support - Part 4NetWare |
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This course is the fourth in a five-part series on Novell NetWare Service and Support. This series focuses on the prevention diagnosis and resolution of hardware-related problems that network professionals encounter while working with a network. This course covers NetWare Distributed Print Service (NDPS) printing and troubleshooting queue-based printing.
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Audience
Students should be CNE candidates or technical support personnel responsible for diagnosing and resolving problems with NetWare networks. Participants should have an understanding of (or experience with) personal computers operating systems and network technology; experience with DOS; a working knowledge of Windows 95 or Windows NT Workstation; and experience using NetWare. In addition students should have taken the first three parts of this series (courses 82211-13). This course series is an approved study guide that will help certification candidates prepare for exam 50-635 and is equivalent to Novell class 580.
Objective
- Set up NetWare Distributed Print Service (NDPS).
- Identify the techniques and tips to troubleshoot NDPS printing problems.
- Identify the techniques and tips to troubleshoot queuebased printing problems at the workstation print queue print server remote printer workstation and printer.
Topics Include
Unit 1: Troubleshooting NDPS Printing
- Match the NDPS components with their functions.
- Identify the characteristics of public access printers and controlled access printers.
- Create an NDPS Manager by using Netware Administrator.
- Create a public access printer by using a Novell gateway.
- Create a controlled access printer by using NetWare Administrator.
- Configure a workstation for NDPS printing by using NetWare Administrator.
- Identify the sequence of steps to troubleshoot NDPS printing problems.
- Identify the sequence of the initial steps to troubleshoot NDPS printing problems.
- Identify the sequence of the troubleshooting steps to determine the workstation that is affected by NDPS printing problems.
- Identify the sequence of troubleshooting steps to determine the platform when NDPS printing problems affect only one workstation.
- Identify the sequence of the troubleshooting steps to isolate the NDPS printing problems that affect a Windows workstation.
- Identify the sequence of steps to troubleshoot NDPS printing problems by tracking jobs from a workstation.
- Identify the sequence of steps to troubleshoot NDPS printing problems by checking the printer output.
- Identify the sequence of steps to troubleshoot NDPS printing problems that affect all users.
- Identify the sequence of steps to troubleshoot NDPS problems in mixed environments.
- Troubleshoot the NDPS printing problem that is caused if a Printer Agent is set to pause all printer output.
- Troubleshoot the NDPS printing problem that is caused if NDPS Manager is unloaded from the server.
Unit 2: Troubleshooting Queue-Based Printing
- Sequence the steps to set up network printing for NetWare 4.x and NetWare 5.
- Set up queue-based printing on a NetWare 5 server by using the Print Services Quick Setup option.
- Identify the initial step to troubleshoot queue-based printing problems in a given scenario.
- Identify the tips and techniques used to troubleshoot network printing setup problems.
- Identify the quick-fix techniques used to troubleshoot network printing setup problems.
- Sequence the steps to determine if a printing problem occurs before or after the print queue.
- Sequence the steps to troubleshoot queue-based printing problems at the workstation.
Duration
8
Minimum Requirements
The CDROM version of this course requires:
- At least a 486DX 33Mhz CPU.
- Microsoft Windows 3.1 or higher and a Microsoft compatible mouse.
- At least 8MB RAM.
- At least VGA graphics capability with a minimum 512K video RAM (1MB video RAM recommended).
- At least a double speed CDROM drive.
- An MPC compliant sound card with attached speakers or headphones is recommended (Currently only the CDROM version supports audio).
- At least a 486DX 33Mhz CPU.
- Microsoft Windows 3.1 or higher and a Microsoft compatible mouse.
- At least 8MB RAM and 22MB available hard disk space or file server space.
- At least VGA graphics capability with a minimum 512K video RAM (1MB video RAM recommended).
Media
Serebra Learning Corporation 119 - 7565 132nd Street Surrey BC V3W 1K5 Canada
