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CCNT Computer-Telephony Integration Essentials
Microsoft .NET
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This course introduces Computer-Telephony Integration Essentials (CTI). CTI architecture, hardware, market applications and system development are covered in this course.
| This is primarily online training |  | This is an online eLearning or CBT training program |
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| Duration: | 7 hours | | Training Presented in: | English |
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Training
Provided by Serebra Learning Corporation
- S asked: Dear sir, This is . I am working with callcenter project with Micro.Net. Here CTI plays main role. For that i dont have practial knowledge. I saw your site site by searching thousands. So i am requesting to you provide me online training. Regards
- T asked: CTI Essentials Course
- G asked: Is either the cd based of web based training compatible with Apple computers?
- L asked: Request for info
- H asked: is there any institute in hyderabad who is conducting this course
CCNT Computer-Telephony Integration Essentials
Course Outline - NGE87512 - Replaced by course 87609
Replaced by course 87609
Course Code NGE87512
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Contents
- Contents
- Description
- Audience
- Prerequisites
- Objectives
- Topics Include
- Duration
- Minimum Requirements
- Media
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Screenshot
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Description
This course introduces Computer-Telephony Integration Essentials (CTI). CTI architecture, hardware, market applications and system development are covered in this course.
Audience
The intended audience for this course includes anyone who wants to remain current in the data and telecommunications industries, including Network Engineers, Network Administrators, Telecommunications Technicians, Data/Internet/Telecommunications Sales Professionals, Telecom Sales Engineers, IT/Data Product Managers, and Telecom Account Managers. In addition, anyone taking advanced vendor-neutral or product-specific certification programs would benefit from this course. This course will help prepare candidates for the CTI module of the CCNT exam. There is no formal prerequisite for this course. However, the CCNT Basic Data Communications curriculum is recommended.
Prerequisites
(Currently no course prerequisite information)
Objective
- Identify features of the standard configuration of a ComputerTelephony Integration (CTI) system.
- Sequence the steps to route an incoming call.
- Identify features of interactive voice processing.
- Identify uses of CTI applications in corporations.
- Identify uses of CTI applications in government agencies.
- Identify uses of CTI applications in distribution and wholesale organizations.
Topics Include
Unit 1: CTI Overview - Sequence the steps to route an incoming call.
- Identify features of interactive voice processing.
- Identify features of fax systems.
- Identify features of the standard configuration of a CTI system.
- Sort features of Interactive Voice Response (IVR) and text-to-speech.
- Identify functions of desktop CTI systems.
- Identify features of host-based systems.
- Identify features and functions of client/server CTI systems.
- Identify features and functions of application programming interfaces (APIs).
- Identify features of telephony application programming interface (TAPI).
- Identify characteristics of telephony services application programming interface (TSAPI).
- Identify the characteristics of Multi-Vendor Integration Protocol (MVIP) and Signaling Computing System Architecture (SCSA).
- Distinguish between telephone network types.
- Identify characteristics of Key Telephone Systems (KTSs).
- Identify features of technologies used in videoconferencing.
- Match Simultaneous Voice-Data (SVD) configurations with their features.
- Identify features of signal-processing boards.
- Identify features of private branch exchange (PBX) and unPBX systems.
- Identify features of PBX operations.
- Match types of bus connections with their features.
- Match operating systems supported by signal processing boards with their characteristics.
- Identify functions of signal-processing board components.
Unit 2: CTI Markets and Systems - Identify uses of CTI applications in corporations.
- Identify uses of CTI applications in government agencies.
- Identify uses of CTI applications in distribution and wholesale organizations.
- Identify uses of CTI in the retail sector.
- Match CTI electronic media with their descriptions.
- Identify uses of CTI in the transportation sector.
- Identify features of CTI development methods.
- Match CTI development platforms with their features.
- Identify considerations for CTI planning.
- Identify factors to consider when building CTI applications.
- Identify considerations for purchasing CTI development tools.
Duration
8
Minimum Requirements
The CDROM version of this course requires:
- At least a 486DX 33Mhz CPU.
- Microsoft Windows 3.1 or higher and a Microsoft compatible mouse.
- At least 8MB RAM.
- At least VGA graphics capability with a minimum 512K video RAM (1MB video RAM recommended).
- At least a double speed CDROM drive.
- An MPC compliant sound card with attached speakers or headphones is recommended (Currently, only the CDROM version supports audio).
The network version of this course requires:
- At least a 486DX 33Mhz CPU.
- Microsoft Windows 3.1 or higher and a Microsoft compatible mouse.
- At least 8MB RAM and 22MB available hard disk space or file server space.
- At least VGA graphics capability with a minimum 512K video RAM (1MB video RAM recommended).
Media
CDROM
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Serebra Learning Corporation, 1660 - 999 W Hastings St, Vancouver, BC, Canada V6C 2W2
Tel: (604) 676-5480 or 1-800-567-7766 - Fax: (604) 676-5490
E-Mail: sales@serebra.com
- Web Site: www.serebra.com
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About The Training Provider: Serebra Learning Corporation
Serebra Learning Corporation - Serebra Learning Corporation provides technology-based training solutions through a combination of Cortex, its proprietary learning management system (LMS), and a curriculum catalog with over 1, 825 current courseware titles. Founded in 1987 (as FirstClass Systems, with a name change to Serebra in 2001), Serebra has over sixteen years" experience delivering e-learning solutions to both...
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