Audience
New and experienced sales representatives, account managers, sales consultants and sales managers.
Topics
Sales: Communication Skills
Barriers to Communication
- Verbal Communication Concepts
- Communicating Verbally
- Analyzing Body Language
- Effective Listening
Objectives
Learners will be able to recognize verbal communication behaviors and to implement guidelines for good verbal communication. they will also know how to react to body language using accepted guidelines, as well as the guidelines for effective listening.
