Home > Serebra Learning Corporation > Customer Care > Customer Care: You Make the Difference
Provided by: Serebra Learning Corporation

Customer Care: You Make the Difference

Customer Service

 Serebra Learning Corporation

Customer Care: You Make the Difference is the second of eleven courses in this curriculum. After the completion of this course you will be able to identify guidelines for improving customer satisfaction apply human touch guidelines to improve customer care and identify the benefits to you of giving good customer care. The PrimeCustomer Care curriculum offers a useful toolkit of practical customer care techniques and job aids for today's busy professional.
This is primarily online training
on-line e-learning cbt (computer based)This is an online eLearning or CBT training program
Duration:2.5 hours
Training Presented in:English
Training Provided by Serebra Learning Corporation
Click here for more information or to take this course
Customer Care: You Make the Difference
Audience

Professionals whose role requires interpersonal communications with people internal and external to the organization.

Prerequisites

None

Objective

Learners will be able to recognize the importance of each customer interaction.

Topics Include

Customer Care: You Make the Difference

  • The Human Touch
  • Applying the Human Touch
  • Customer Care and Motivation

    • Duration

    2.5 hours

    Minimum Requirements

    Hardware: Intel Pentium 200 MHz processor or equivalent 32 MB of RAM (memory) 16 bit sound card (to hear audio clips and voice overs). Software: Windows 95 98 2000 XP NT 4.0 with SP 3 4 or 5; fourth generation browser with DHTML support i.e. Internet Explorer 4.0 (and higher) or Netscape 4.5 (and higher except NetScape 6.0). Connectivity: 56 Kb dial-up modem or better.

    Media

    Web Based Training

    Serebra Learning Corporation 119 - 7565 132nd Street Surrey BC    V3W 1K5 Canada
    About The Training Provider: Serebra Learning Corporation
    Serebra Learning Corporation - Serebra Learning Corporation provides technology-based training solutions through a combination of Cortex, its proprietary learning management system (LMS), and a curriculum catalog with over 1, 825 current courseware titles. Founded in 1987 (as FirstClass Systems, with a name change to Serebra in 2001), Serebra has over sixteen years" experience delivering e-learning solutions to both...
    Click here for more information or to take this course
    Home > Serebra Learning Corporation > Customer Care > Customer Care: You Make the Difference
    Advertise With Us
    Do you teach customer care ?
    Custom Search
    tcw11-v473M-09/03/11-12:01:34-()[A]-[B]-[A] -09:09:43