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Provided by: Serebra Learning Corporation

Customer Care: Who is the Customer?

Customer Service

 Serebra Learning Corporation

Customer Care: Who is the Customer? is the third of eleven courses in this curriculum. After the completion of this course you will be able to identify the four steps in the customer relationship management process identify internal customers and identify the benefits of value chain management. The PrimeCustomer Care curriculum offers a useful toolkit of practical customer care techniques and job aids for today's busy professional.
This is primarily online training
on-line e-learning cbt (computer based)This is an online eLearning or CBT training program
Duration:3 hours
Training Presented in:English
Training Provided by Serebra Learning Corporation
Click here for more information or to take this course
  • T asked: internal customer relationship
Customer Care: Who is the Customer?
Audience

Professionals whose role requires interpersonal communications with people internal and external to the organization.

Prerequisites

None

Objective

Learners will be able to identify internal and external customers and the service requirements of each one.

Topics Include

Customer Care: Who is the Customer?

  • Customer Relationship Management
  • Internal Customers
  • Value Chain Management

    • Duration

    3 hours

    Minimum Requirements

    Hardware: Intel Pentium 200 MHz processor or equivalent 32 MB of RAM (memory) 16 bit sound card (to hear audio clips and voice overs). Software: Windows 95 98 2000 XP NT 4.0 with SP 3 4 or 5; fourth generation browser with DHTML support i.e. Internet Explorer 4.0 (and higher) or Netscape 4.5 (and higher except NetScape 6.0). Connectivity: 56 Kb dial-up modem or better.

    Media

    Web Based Training

    Serebra Learning Corporation 119 - 7565 132nd Street Surrey BC    V3W 1K5 Canada
    About The Training Provider: Serebra Learning Corporation
    Serebra Learning Corporation - Serebra Learning Corporation provides technology-based training solutions through a combination of Cortex, its proprietary learning management system (LMS), and a curriculum catalog with over 1, 825 current courseware titles. Founded in 1987 (as FirstClass Systems, with a name change to Serebra in 2001), Serebra has over sixteen years" experience delivering e-learning solutions to both...
    Click here for more information or to take this course
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