Excelling at Customer Care: Customers Define Success

Excelling at Customer Care: Customers Define Success is the forth of eleven courses in this curriculum. After the completion of this course you will be able to identify the major trends in customer service today identify the combination of criteria required for customer satisfaction identify the emotional criteria that influence customer behavior and identify the emotional starting points that customers can have in approaching transactions. The PrimeCustomer Care curriculum offers a useful toolkit of practical customer care techniques and job aids for today's busy professional.

This is primarily online training This is an online eLearning or CBT training program Contact Serebra Learning Corporation for more information

Duration: 3 hours Training Presented in: English

Audience

Professionals whose role requires interpersonal communications with people internal and external to the organization.Professionals whose role requires interpersonal communications with people internal and external to the organization.

Prerequisites

None

Objective

Learners will be able to respond to situations from a customera s point of view.

Topics Include

Excelling at Customer Care: Customers Define Success

Duration

3 hours

Minimum Requirements

Hardware: Intel Pentium 200 MHz processor or equivalent 32 MB of RAM (memory) 16 bit sound card (to hear audio clips and voice overs). Software: Windows 95 98 2000 XP NT 4.0 with SP 3 4 or 5; fourth generation browser with DHTML support i.e. Internet Explorer 4.0 (and higher) or Netscape 4.5 (and higher except NetScape 6.0). Connectivity: 56 Kb dial-up modem or better.

Media

Web Based Training

• Excelling at Customer Care: Increase Sales via Service
• Excelling at Customer Care: Recognize Critical Moments