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Training Provided by Serebra Learning CorporationExcelling at Customer Care: Recognize Critical Moments is the fifth of eleven courses in this curriculum. After the completion of this course you will be able to list the guidelines for dealing with moments of truth and analyze the moments of truth in a real-life situation. The PrimeCustomer Care curriculum offers a useful toolkit of practical customer care techniques and job aids for today's busy professional. Training Avaliability and Delivery
Related Keywords: excelling at customer care Training Program DetailsAudienceProfessionals whose role requires interpersonal communications with people internal and external to the organization. PrerequisitesNone ObjectiveLearners will be able to recognize a critical moment and quickly determine appropriate action. Topics IncludeExcelling at Customer Care: Recognize Critical Moments Duration1.5 hours Minimum RequirementsHardware: Intel Pentium 200 MHz processor or equivalent 32 MB of RAM (memory) 16 bit sound card (to hear audio clips and voice overs). Software: Windows 95 98 2000 XP NT 4.0 with SP 3 4 or 5; fourth generation browser with DHTML support i.e. Internet Explorer 4.0 (and higher) or Netscape 4.5 (and higher except NetScape 6.0). Connectivity: 56 Kb dial-up modem or better. MediaWeb Based Training Serebra Learning Corporation 119 - 7565 132nd Street Surrey BC V3W 1K5 Canada About Serebra Learning Corporation - Training Provider
Serebra Learning Corporation - Serebra Learning Corporation provides technology-based training solutions through a combination of Cortex, its proprietary learning management system (LMS), and a curriculum catalog with over 1,825 current courseware titles. Founded in 1987 (as FirstClass Systems, with a name change to Serebra in 2001), Serebra has over sixteen years" experience delivering e-learning solutions to both...
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