Excelling at Customer Care: Recognize Critical Moments

Excelling at Customer Care: Recognize Critical Moments is the fifth of eleven courses in this curriculum. After the completion of this course you will be able to list the guidelines for dealing with moments of truth and analyze the moments of truth in a real-life situation. The PrimeCustomer Care curriculum offers a useful toolkit of practical customer care techniques and job aids for today's busy professional.

This is primarily online training This is an online eLearning or CBT training program Contact Serebra Learning Corporation for more information

Duration: 1.5 hours Training Presented in: English

Audience

Professionals whose role requires interpersonal communications with people internal and external to the organization.

Prerequisites

None

Objective

Learners will be able to recognize a critical moment and quickly determine appropriate action.

Topics Include

Excelling at Customer Care: Recognize Critical Moments

Duration

1.5 hours

Minimum Requirements

Hardware: Intel Pentium 200 MHz processor or equivalent 32 MB of RAM (memory) 16 bit sound card (to hear audio clips and voice overs). Software: Windows 95 98 2000 XP NT 4.0 with SP 3 4 or 5; fourth generation browser with DHTML support i.e. Internet Explorer 4.0 (and higher) or Netscape 4.5 (and higher except NetScape 6.0). Connectivity: 56 Kb dial-up modem or better.

Media

Web Based Training

• Excelling at Customer Care: Customers Define Success
• Excelling at Customer Care: Increase Sales via Service