Communicating with Customers: Service Face to Face

Communicating with Customers: Service Face to Face is the seventh of eleven courses in this curriculum. After the completion of this course you will be able to identify the six categories of face-to-face communication identify the critical success factors in face-to-face communication and identify the benefits of active listening to customer care. The PrimeCustomer Care curriculum offers a useful toolkit of practical customer care techniques and job aids for today's busy professional.

This is primarily online training This is an online eLearning or CBT training program Contact Serebra Learning Corporation for more information

Duration: 2 hours Training Presented in: English

Audience

Professionals whose role requires interpersonal communications with people internal and external to the organization.

Prerequisites

None

Objective

The learner will be able to communicate effectively with customers in a face-to-face situation.

Topics Include

Communicating with Customers: Service Face to Face

Duration

2 hours

Minimum Requirements

Hardware: Intel Pentium 200 MHz processor or equivalent 32 MB of RAM (memory) 16 bit sound card (to hear audio clips and voice overs). Software: Windows 95 98 2000 XP NT 4.0 with SP 3 4 or 5; fourth generation browser with DHTML support i.e. Internet Explorer 4.0 (and higher) or Netscape 4.5 (and higher except NetScape 6.0). Connectivity: 56 Kb dial-up modem or better.

Media

Web Based Training

• Communicating with Customers: Service via the Internet
• Communicating with Customers: Service via the Telephone