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Provided by: Serebra Learning Corporation Communicating with Customers: Service Face to FaceCustomer Service |
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Communicating with Customers: Service Face to Face is the seventh of eleven courses in this curriculum. After the completion of this course you will be able to identify the six categories of face-to-face communication identify the critical success factors in face-to-face communication and identify the benefits of active listening to customer care. The PrimeCustomer Care curriculum offers a useful toolkit of practical customer care techniques and job aids for today's busy professional.
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- N asked: Hi I would like to enroll for the course pls let me know the details thankx
- K asked: Could you please send me information on all courses that go with this course as well. Thank You.
Professionals whose role requires interpersonal communications with people internal and external to the organization.
PrerequisitesNone
ObjectiveThe learner will be able to communicate effectively with customers in a face-to-face situation.
Topics IncludeCommunicating with Customers: Service Face to Face
2 hours
Minimum RequirementsHardware: Intel Pentium 200 MHz processor or equivalent 32 MB of RAM (memory) 16 bit sound card (to hear audio clips and voice overs). Software: Windows 95 98 2000 XP NT 4.0 with SP 3 4 or 5; fourth generation browser with DHTML support i.e. Internet Explorer 4.0 (and higher) or Netscape 4.5 (and higher except NetScape 6.0). Connectivity: 56 Kb dial-up modem or better.
MediaWeb Based Training
