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Training Provided by Serebra Learning CorporationCommunicating with Customers: Service via the Telephone is the eighth of eleven courses in this curriculum. After the completion of this course you will be able to identify the advantages and disadvantages of telephone communication and identify the critical success factors in effective telephone communication. The PrimeCustomer Care curriculum offers a useful toolkit of practical customer care techniques and job aids for today's busy professional. Training Avaliability and Delivery
Related Keywords: communicating customers Training Program DetailsAudienceProfessionals whose role requires interpersonal communications with people internal and external to the organization. PrerequisitesNone ObjectiveThe learner will be able to communicate effectively with customers over the telephone. Topics IncludeCommunicating with Customers: Service via the Telephone Duration1.5 hours Minimum RequirementsHardware: Intel Pentium 200 MHz processor or equivalent 32 MB of RAM (memory) 16 bit sound card (to hear audio clips and voice overs). Software: Windows 95 98 2000 XP NT 4.0 with SP 3 4 or 5; fourth generation browser with DHTML support i.e. Internet Explorer 4.0 (and higher) or Netscape 4.5 (and higher except NetScape 6.0). Connectivity: 56 Kb dial-up modem or better. MediaWeb Based Training Serebra Learning Corporation 119 - 7565 132nd Street Surrey BC V3W 1K5 Canada About Serebra Learning Corporation - Training Provider
Serebra Learning Corporation - Serebra Learning Corporation provides technology-based training solutions through a combination of Cortex, its proprietary learning management system (LMS), and a curriculum catalog with over 1,825 current courseware titles. Founded in 1987 (as FirstClass Systems, with a name change to Serebra in 2001), Serebra has over sixteen years" experience delivering e-learning solutions to both...
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