Communicating with Customers: Service via the Telephone

Communicating with Customers: Service via the Telephone is the eighth of eleven courses in this curriculum. After the completion of this course you will be able to identify the advantages and disadvantages of telephone communication and identify the critical success factors in effective telephone communication. The PrimeCustomer Care curriculum offers a useful toolkit of practical customer care techniques and job aids for today's busy professional.

This is primarily online training This is an online eLearning or CBT training program Contact Serebra Learning Corporation for more information

Duration: 1.5 hours Training Presented in: English

Audience

Professionals whose role requires interpersonal communications with people internal and external to the organization.

Prerequisites

None

Objective

The learner will be able to communicate effectively with customers over the telephone.

Topics Include

Communicating with Customers: Service via the Telephone

Duration

1.5 hours

Minimum Requirements

Hardware: Intel Pentium 200 MHz processor or equivalent 32 MB of RAM (memory) 16 bit sound card (to hear audio clips and voice overs). Software: Windows 95 98 2000 XP NT 4.0 with SP 3 4 or 5; fourth generation browser with DHTML support i.e. Internet Explorer 4.0 (and higher) or Netscape 4.5 (and higher except NetScape 6.0). Connectivity: 56 Kb dial-up modem or better.

Media

Web Based Training

• Communicating with Customers: Service Face to Face
• Communicating with Customers: Service via the Internet