|
Provided by: Serebra Learning Corporation Working with Difficult People Cope With Continued ConflictDifficult People |
 |
Training
Provided by Serebra Learning Corporation
Working with Difficult People: Cope with Continued Conflict, is the last of fourteen courses in this curriculum. After the completion of this course you will be able to sequence the steps of a conflict resolution effort, select the most appropriate action to handle a difficult situation, based on the specific circumstances and identify options available to you if you are unable to resolve an issue. The Stress Management curriculum presents easily adopted techniques for today's busy professionals to increase productivity by eliminating common barriers to success. All levels of professionals who want to improve results through stronger self-management and interpersonal skills.
|
|
||||||||||
Working with Difficult People Cope With Continued Conflict
Audience
All levels of professionals who want to improve results through stronger self-management and interpersonal skills.
Topics
Working With Difficult People: Cope With Continued Conflict
- Meet to Resolve the Problem
- Tailor Your Approach
- What if my Efforts Fail?
- Case Study
Objectives
Upon completion of this course:Learners will be able to sequence the steps of a conflict resolution effort, select the most appropriate action based on the specific circumstances surrounding a difficulty, identify options available if you are unable to resolve an issue, and select the most appropriate strategies for dealing with a variety of challenging interactions.
About The Training Provider: Serebra Learning Corporation
Serebra Learning Corporation - Serebra Learning Corporation provides technology-based training solutions through a combination of Cortex, its proprietary learning management system (LMS), and a curriculum catalog with over 1, 825 current courseware titles. Founded in 1987 (as FirstClass Systems, with a name change to Serebra in 2001), Serebra has over sixteen years" experience delivering e-learning solutions to both...
