Audience
Professionals who want to achieve their goals by responding appropriately to resistance from others.
Topics
Moving Past Conflict: Handle Conflict Rationally
- The Nature of Conflict
- Avoid Conflict Pitfalls
- Assess Reactions to Conflict
- Overcome Roadblocks
Objectives
Upon completion of this course:Learners will be able to recognize the importance of conflict and the barriers to rational win-win negotiations; as well as, classify reactions to conflict and assess techniques for overcoming roadblocks to rational negotiation.