Provided by: Serebra Learning Corporation

Call Center Structures The Call Center Profession

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Training Provided by Serebra Learning Corporation

This course describes the functions, structure and key players of a typical call center, and underscores the uniqueness of the profession. Agents who need an understanding of the fundamental structures and relationships in the call center profession.

Training Avaliability and Delivery

This is primarily online training
	This is an online eLearning or CBT training program
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Schedule:	2 hours
Training Presented in:	English

Related Keywords: sales customer facing skills service prime call center abc s structures profession completion this course student will communication channels used perform key functions call center depict typical reporting structure key factors make unique

Training Program Details

Audience

Agents who need an understanding of the fundamental structures and relationships in the call center profession.

Topics

What is a Call Center?

Who Works in a Call Center?

What Makes a Call Center Unique?

Objectives

Upon completion of this course, the student will:

Identify the communication channels used to perform the key functions of a call center
Depict a typical reporting structure of a call center
Identify the key factors that make a call center unique

About Serebra Learning Corporation - Training Provider

Serebra Learning Corporation - Serebra Learning Corporation provides technology-based training solutions through a combination of Cortex, its proprietary learning management system (LMS), and a curriculum catalog with over 1,825 current courseware titles. Founded in 1987 (as FirstClass Systems, with a name change to Serebra in 2001), Serebra has over sixteen years" experience delivering e-learning solutions to both...

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