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Provided by: Serebra Learning Corporation Call Center Structures The Call Center ProfessionCall Center Training |
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Training
Provided by Serebra Learning Corporation
This course describes the functions, structure and key players of a typical call center, and underscores the uniqueness of the profession. Agents who need an understanding of the fundamental structures and relationships in the call center profession.
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Call Center Structures The Call Center Profession
Audience
Agents who need an understanding of the fundamental structures and relationships in the call center profession.
Topics
What is a Call Center?
Who Works in a Call Center?
What Makes a Call Center Unique?
Objectives
Upon completion of this course, the student will:
- Identify the communication channels used to perform the key functions of a call center
- Depict a typical reporting structure of a call center
- Identify the key factors that make a call center unique
About The Training Provider: Serebra Learning Corporation
Serebra Learning Corporation - Serebra Learning Corporation provides technology-based training solutions through a combination of Cortex, its proprietary learning management system (LMS), and a curriculum catalog with over 1, 825 current courseware titles. Founded in 1987 (as FirstClass Systems, with a name change to Serebra in 2001), Serebra has over sixteen years" experience delivering e-learning solutions to both...
