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Provided by: Serebra Learning Corporation

Call Center Operations Call Center Technologies

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Serebra Learning Corporation


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Training Provided by Serebra Learning Corporation

This course shows how technology can lead to excellence in customer service, through call routing applications at the agent level and performance management tools at managerial level. Agents who want to progress to an understanding of call center operations, including workforce management, technological applications and performance measurement for both agents and call centers.

Training Avaliability and Delivery

This is primarily online training
on-line e-learning cbt (computer based)This is an online eLearning or CBT training program
Contact Serebra Learning Corporation for more information
Schedule:1.5 hours
Training Presented in:English

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Training Program Details


Audience

Agents who want to progress to an understanding of call center operations, including workforce management, technological applications and performance measurement for both agents and call centers.

Topics

Call Routing Technologies

Performance Management Tools

Objectives

Upon completion of this course, the student will be able to:
  • Identify key technologies for call routing
  • Identify the key features of performance management tools

About Serebra Learning Corporation - Training Provider

Serebra Learning Corporation - Serebra Learning Corporation provides technology-based training solutions through a combination of Cortex, its proprietary learning management system (LMS), and a curriculum catalog with over 1,825 current courseware titles. Founded in 1987 (as FirstClass Systems, with a name change to Serebra in 2001), Serebra has over sixteen years" experience delivering e-learning solutions to both...

More Customer Service Training from Serebra Learning Corporation

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