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Provided by: Serebra Learning Corporation Call Center Operations Call Center TechnologiesCall Center Training |
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Training
Provided by Serebra Learning Corporation
This course shows how technology can lead to excellence in customer service, through call routing applications at the agent level and performance management tools at managerial level. Agents who want to progress to an understanding of call center operations, including workforce management, technological applications and performance measurement for both agents and call centers.
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Call Center Operations Call Center Technologies
Audience
Agents who want to progress to an understanding of call center operations, including workforce management, technological applications and performance measurement for both agents and call centers.
Topics
Call Routing Technologies
Performance Management Tools
Objectives
Upon completion of this course, the student will be able to:
- Identify key technologies for call routing
- Identify the key features of performance management tools
About The Training Provider: Serebra Learning Corporation
Serebra Learning Corporation - Serebra Learning Corporation provides technology-based training solutions through a combination of Cortex, its proprietary learning management system (LMS), and a curriculum catalog with over 1, 825 current courseware titles. Founded in 1987 (as FirstClass Systems, with a name change to Serebra in 2001), Serebra has over sixteen years" experience delivering e-learning solutions to both...
