Provided by: Serebra Learning Corporation

Call Center Operations Call Center Technologies

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Training Provided by Serebra Learning Corporation

This course shows how technology can lead to excellence in customer service, through call routing applications at the agent level and performance management tools at managerial level. Agents who want to progress to an understanding of call center operations, including workforce management, technological applications and performance measurement for both agents and call centers.

Training Avaliability and Delivery

This is primarily online training
	This is an online eLearning or CBT training program
	Contact Serebra Learning Corporation for more information

Schedule:	1.5 hours
Training Presented in:	English

Related Keywords: sales customer facing skills service prime call center abc s operations technologies completion this course student will able key technologies call routing key performance management tools

Training Program Details

Audience

Agents who want to progress to an understanding of call center operations, including workforce management, technological applications and performance measurement for both agents and call centers.

Topics

Call Routing Technologies

Performance Management Tools

Objectives

Upon completion of this course, the student will be able to:

Identify key technologies for call routing
Identify the key features of performance management tools

About Serebra Learning Corporation - Training Provider

Serebra Learning Corporation - Serebra Learning Corporation provides technology-based training solutions through a combination of Cortex, its proprietary learning management system (LMS), and a curriculum catalog with over 1,825 current courseware titles. Founded in 1987 (as FirstClass Systems, with a name change to Serebra in 2001), Serebra has over sixteen years" experience delivering e-learning solutions to both...

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