Provided by: Serebra Learning Corporation

Call Center Structures Customer Relationships

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Training Provided by Serebra Learning Corporation

This course defines the long-term value of a customer and illustrates how CRM (Customer Relationship Management) principles are applied to recognize, prize and respond preferentially to high-value customers. Agents who need an understanding of the fundamental structures and relationships in the call center profession.

Training Avaliability and Delivery

This is primarily online training
	This is an online eLearning or CBT training program
	Contact Serebra Learning Corporation for more information

Schedule:	2 hours
Training Presented in:	English

Related Keywords: sales customer facing skills service prime call center abc s structures relationships completion this course student will able recognize value each contact implications crm strategy

Training Program Details

Audience

Agents who need an understanding of the fundamental structures and relationships in the call center profession.

Topics

The Value of a Customer Contact

Customer Relationship Management

Objectives

Upon completion of this course, the student will be able to:

Recognize the value of each customer contact
Identify the implications of a CRM strategy

About Serebra Learning Corporation - Training Provider

Serebra Learning Corporation - Serebra Learning Corporation provides technology-based training solutions through a combination of Cortex, its proprietary learning management system (LMS), and a curriculum catalog with over 1,825 current courseware titles. Founded in 1987 (as FirstClass Systems, with a name change to Serebra in 2001), Serebra has over sixteen years" experience delivering e-learning solutions to both...

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