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Provided by: Serebra Learning Corporation Call Center Structures Customer RelationshipsCall Center Training |
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This course defines the long-term value of a customer and illustrates how CRM (Customer Relationship Management) principles are applied to recognize, prize and respond preferentially to high-value customers. Agents who need an understanding of the fundamental structures and relationships in the call center profession.
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Training
Provided by Serebra Learning Corporation
- J asked: Can you please provide the cost and other information about this class? Thank you,
- S asked: i require detailed course outline
- C asked: I live in the Niagara Region and a we have quite a few large Call Centres. Part of my job is to deliver workshopstraining to individuals. I would love to offer a basic training on Customer Relations when it comes to working in a Call Centre. If you have any information available on this it would be greatly appreciated
- D asked: Please provide me with the training fees and need this training to train our all India branches CRE's of Technical team in Mumbai and request for a one day program. Kindly give all details such as topics that will be covered etc. We would to conduct this in the rd week of feb, Regards,
Call Center Structures Customer Relationships
AudienceObjectives
Agents who need an understanding of the fundamental structures and relationships in the call center profession.
TopicsThe Value of a Customer Contact
Customer Relationship Management
Upon completion of this course, the student will be able to:
- Recognize the value of each customer contact
- Identify the implications of a CRM strategy
About The Training Provider: Serebra Learning Corporation
Serebra Learning Corporation - Serebra Learning Corporation provides technology-based training solutions through a combination of Cortex, its proprietary learning management system (LMS), and a curriculum catalog with over 1, 825 current courseware titles. Founded in 1987 (as FirstClass Systems, with a name change to Serebra in 2001), Serebra has over sixteen years" experience delivering e-learning solutions to both...
