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Provided by: Serebra Learning Corporation Call Center Structures Customer RelationshipsCall Center Training |
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Training
Provided by Serebra Learning Corporation
This course defines the long-term value of a customer and illustrates how CRM (Customer Relationship Management) principles are applied to recognize, prize and respond preferentially to high-value customers. Agents who need an understanding of the fundamental structures and relationships in the call center profession.
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Call Center Structures Customer Relationships
Audience
Agents who need an understanding of the fundamental structures and relationships in the call center profession.
Topics
The Value of a Customer Contact
Customer Relationship Management
Objectives
Upon completion of this course, the student will be able to:
- Recognize the value of each customer contact
- Identify the implications of a CRM strategy
About The Training Provider: Serebra Learning Corporation
Serebra Learning Corporation - Serebra Learning Corporation provides technology-based training solutions through a combination of Cortex, its proprietary learning management system (LMS), and a curriculum catalog with over 1, 825 current courseware titles. Founded in 1987 (as FirstClass Systems, with a name change to Serebra in 2001), Serebra has over sixteen years" experience delivering e-learning solutions to both...
