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Provided by: Serebra Learning Corporation Introducing Contact Centers CSR Success CriteriaUnfiled |
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Training
Provided by Serebra Learning Corporation
This course describes the essential skills and qualities that will ensure successful customer service operations. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies
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Introducing Contact Centers CSR Success Criteria
Audience
Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies
Topics
Skills for success
How You Can Succeed
Your Company's Success
Objectives
Upon completion of this course, the student will be able to:
- List essential skills and qualities that a contact center CSR should develop in order to succeed
- Recognize how high quality customer service helps companies to succeed
About The Training Provider: Serebra Learning Corporation
Serebra Learning Corporation - Serebra Learning Corporation provides technology-based training solutions through a combination of Cortex, its proprietary learning management system (LMS), and a curriculum catalog with over 1, 825 current courseware titles. Founded in 1987 (as FirstClass Systems, with a name change to Serebra in 2001), Serebra has over sixteen years" experience delivering e-learning solutions to both...
