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Introducing Contact Centers CSR Success Criteria

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Serebra Learning Corporation
Training Provided by Serebra Learning Corporation This course describes the essential skills and qualities that will ensure successful customer service operations. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies
This is primarily online training
on-line e-learning cbt (computer based)This is an online eLearning or CBT training program
Contact Serebra Learning Corporation for more information
Duration:1.5 hours
Training Presented in:English
Introducing Contact Centers CSR Success Criteria

Audience

Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies

Topics

Skills for success

How You Can Succeed

Your Company's Success

Objectives

Upon completion of this course, the student will be able to:
  • List essential skills and qualities that a contact center CSR should develop in order to succeed
  • Recognize how high quality customer service helps companies to succeed
About The Training Provider: Serebra Learning Corporation
Serebra Learning Corporation - Serebra Learning Corporation provides technology-based training solutions through a combination of Cortex, its proprietary learning management system (LMS), and a curriculum catalog with over 1, 825 current courseware titles. Founded in 1987 (as FirstClass Systems, with a name change to Serebra in 2001), Serebra has over sixteen years" experience delivering e-learning solutions to both...
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