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Provided by: Serebra Learning Corporation Introducing Contact Centers Customer Response EtiquetteCustomer Service |
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Training
Provided by Serebra Learning Corporation
This course introduces the functions of customer contact centers and the roles of customer service representatives (CSRs) to provide exemplary customer service. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies
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Introducing Contact Centers Customer Response Etiquette
Audience
Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies
Topics
Etiquette Explained
Telephone Etiquette
Objectives
Upon completion of this course, the student will be able to:
- Recognize the importance of each customer contact
- Identify the basic protocols of call answering, fax answering, email and Web Chats
About The Training Provider: Serebra Learning Corporation
Serebra Learning Corporation - Serebra Learning Corporation provides technology-based training solutions through a combination of Cortex, its proprietary learning management system (LMS), and a curriculum catalog with over 1, 825 current courseware titles. Founded in 1987 (as FirstClass Systems, with a name change to Serebra in 2001), Serebra has over sixteen years" experience delivering e-learning solutions to both...
