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Provided by: Serebra Learning Corporation Communicating Effectively Build Customer Rapport 1Customer Service |
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Training
Provided by Serebra Learning Corporation
This course will help learners adapt their communication styles to build a successful rapport with others. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies
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Communicating Effectively Build Customer Rapport 1
Audience
Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies
Topics
Choosing Your Words
Use Your Voice Effectively
Mirroring Skills
Objectives
Upon completion of this course, the student will be able to:
- Identify techniques for successful mirroring and word choices to promote effective speaking
About The Training Provider: Serebra Learning Corporation
Serebra Learning Corporation - Serebra Learning Corporation provides technology-based training solutions through a combination of Cortex, its proprietary learning management system (LMS), and a curriculum catalog with over 1, 825 current courseware titles. Founded in 1987 (as FirstClass Systems, with a name change to Serebra in 2001), Serebra has over sixteen years" experience delivering e-learning solutions to both...
