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Provided by: Serebra Learning Corporation

Communicating Effectively Build Customer Rapport 2

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Training Provided by Serebra Learning Corporation

This course provides learners tips and techniques to improve verbal and written communication skills in order to deliver excellent customer service. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies

Training Avaliability and Delivery

This is primarily online training
on-line e-learning cbt (computer based)This is an online eLearning or CBT training program
Contact Serebra Learning Corporation for more information
Schedule:1.5 hours
Training Presented in:English
Related Keywords:  sales   customer   facing   skills   service   prime   call   center   communicating   effectively   build   rapport   completion   this course   student   will   able   techniques   improve   communication   active listening   effective   questioning   organised writing 

Training Program Details

Audience

Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies

Topics

Active Listening

Skillful Questioning

Writing Skills

Objectives

Upon completion of this course, the student will be able to:
  • Identify techniques to improve communication skills through active listening, effective questioning and organised writing

About Serebra Learning Corporation - Training Provider

Serebra Learning Corporation - Serebra Learning Corporation provides technology-based training solutions through a combination of Cortex, its proprietary learning management system (LMS), and a curriculum catalog with over 1,825 current courseware titles. Founded in 1987 (as FirstClass Systems, with a name change to Serebra in 2001), Serebra has over sixteen years" experience delivering e-learning solutions to both...
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This page was last updated on sb5 - 07/18/08 at 04:21:26 - 02:58:38