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Communicating Effectively Build Customer Rapport 2

Customer Service

Serebra Learning Corporation
Training Provided by Serebra Learning Corporation This course provides learners tips and techniques to improve verbal and written communication skills in order to deliver excellent customer service. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies
This is primarily online training
on-line e-learning cbt (computer based)This is an online eLearning or CBT training program
Contact Serebra Learning Corporation for more information
Duration:1.5 hours
Training Presented in:English
Communicating Effectively Build Customer Rapport 2

Audience

Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies

Topics

Active Listening

Skillful Questioning

Writing Skills

Objectives

Upon completion of this course, the student will be able to:
  • Identify techniques to improve communication skills through active listening, effective questioning and organised writing
About The Training Provider: Serebra Learning Corporation
Serebra Learning Corporation - Serebra Learning Corporation provides technology-based training solutions through a combination of Cortex, its proprietary learning management system (LMS), and a curriculum catalog with over 1, 825 current courseware titles. Founded in 1987 (as FirstClass Systems, with a name change to Serebra in 2001), Serebra has over sixteen years" experience delivering e-learning solutions to both...
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