This course reviews the stages of a typical customer call flow and introduces several strategies to use to initiate a positive rapport with your client. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies
Training Avaliability and Delivery
This is primarily online training
This is an online eLearning or CBT training program
Contact Serebra Learning Corporation for more information
Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies
Topics
The Stages of Call Flow
Opening a Call
The Body of a Call
Objectives
Upon completion of this course, the student will be able to:
List the four stages of call flow including the steps for opening a call successfully and identifying a customer's needs
About Serebra Learning Corporation - Training Provider
Serebra Learning Corporation - Serebra Learning Corporation provides technology-based training solutions through a combination of Cortex, its proprietary learning management system (LMS), and a curriculum catalog with over 1,825 current courseware titles. Founded in 1987 (as FirstClass Systems, with a name change to Serebra in 2001), Serebra has over sixteen years" experience delivering e-learning solutions to both...
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