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Provided by: Serebra Learning Corporation Handling Contacts Professionally Maximize Call Performance 1Unfiled |
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Training
Provided by Serebra Learning Corporation
This course reviews the stages of a typical customer call flow and introduces several strategies to use to initiate a positive rapport with your client. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies
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Handling Contacts Professionally Maximize Call Performance 1
Audience
Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies
Topics
The Stages of Call Flow
Opening a Call
The Body of a Call
Objectives
Upon completion of this course, the student will be able to:
- List the four stages of call flow including the steps for opening a call successfully and identifying a customer's needs
About The Training Provider: Serebra Learning Corporation
Serebra Learning Corporation - Serebra Learning Corporation provides technology-based training solutions through a combination of Cortex, its proprietary learning management system (LMS), and a curriculum catalog with over 1, 825 current courseware titles. Founded in 1987 (as FirstClass Systems, with a name change to Serebra in 2001), Serebra has over sixteen years" experience delivering e-learning solutions to both...
