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Handling Contacts Professionally Maximize Call Performance 2

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Serebra Learning Corporation
Training Provided by Serebra Learning Corporation This course discusses several methods that learners can employ to ensure that the customer contact is a positive experience. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies
This is primarily online training
on-line e-learning cbt (computer based)This is an online eLearning or CBT training program
Contact Serebra Learning Corporation for more information
Duration:2.5 hours
Training Presented in:English
Handling Contacts Professionally Maximize Call Performance 2

Audience

Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies

Topics

The Chance to Add Value

Closing Positively

Objectives

Upon completion of this course, the student will be able to:
  • Recognize how to add value to the contact and how to close a call
About The Training Provider: Serebra Learning Corporation
Serebra Learning Corporation - Serebra Learning Corporation provides technology-based training solutions through a combination of Cortex, its proprietary learning management system (LMS), and a curriculum catalog with over 1, 825 current courseware titles. Founded in 1987 (as FirstClass Systems, with a name change to Serebra in 2001), Serebra has over sixteen years" experience delivering e-learning solutions to both...
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