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Provided by: Serebra Learning Corporation Handling Contacts Professionally Maximize Call Performance 2Unfiled |
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Training
Provided by Serebra Learning Corporation
This course discusses several methods that learners can employ to ensure that the customer contact is a positive experience. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies
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Handling Contacts Professionally Maximize Call Performance 2
Audience
Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies
Topics
The Chance to Add Value
Closing Positively
Objectives
Upon completion of this course, the student will be able to:
- Recognize how to add value to the contact and how to close a call
About The Training Provider: Serebra Learning Corporation
Serebra Learning Corporation - Serebra Learning Corporation provides technology-based training solutions through a combination of Cortex, its proprietary learning management system (LMS), and a curriculum catalog with over 1, 825 current courseware titles. Founded in 1987 (as FirstClass Systems, with a name change to Serebra in 2001), Serebra has over sixteen years" experience delivering e-learning solutions to both...
