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Provided by: Serebra Learning Corporation Preparing for Mutual Success Satisfy Customer NeedsCustomer Service |
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Training
Provided by Serebra Learning Corporation
This course helps learners to distinguish different customer characteristics, recognize appropriate techniques to successfully respond to each type of person and convert difficult situations into a positive experience. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies
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Preparing for Mutual Success Satisfy Customer Needs
Audience
Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies
Topics
Four Types of Customer
Survive Customer Complaints
Use HEAT Treatment
Objectives
Upon completion of this course, the student will be able to:
- Identify different types of customers and recognize several strategies to resolve customer concerns including HEAT treatment
About The Training Provider: Serebra Learning Corporation
Serebra Learning Corporation - Serebra Learning Corporation provides technology-based training solutions through a combination of Cortex, its proprietary learning management system (LMS), and a curriculum catalog with over 1, 825 current courseware titles. Founded in 1987 (as FirstClass Systems, with a name change to Serebra in 2001), Serebra has over sixteen years" experience delivering e-learning solutions to both...
