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Provided by: Serebra Learning Corporation Preparing for Mutual Success Reduce CSR StressStress Management |
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Training
Provided by Serebra Learning Corporation
This course provides several strategies to help CSRs cope with stressful customer situations while maintaining a courteous and professional demeanor. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies
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Preparing for Mutual Success Reduce CSR Stress
Audience
Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies
Topics
CSR Stressors
How to Handle Stress
Courtesy under Stress
Prepare for Stress
Objectives
Upon completion of this course, the student will be able to:
- Identify the principle stressors associated with CSR work and useful techniques to counteract them
About The Training Provider: Serebra Learning Corporation
Serebra Learning Corporation - Serebra Learning Corporation provides technology-based training solutions through a combination of Cortex, its proprietary learning management system (LMS), and a curriculum catalog with over 1,825 current courseware titles. Founded in 1987 (as FirstClass Systems, with a name change to Serebra in 2001), Serebra has over sixteen years" experience delivering e-learning solutions to both...
