A+ Certification Part 1 - Hardware Fundamentals

Outline

1. Contents
2. Description
3. Audience
4. Prerequisites
5. Objectives
6. Topics Include
7. Duration
8. Minimum Requirements
9. Media

Description

This is the sixth course in a seven part series that presents students with both theoretical and practical instruction on procedures for installing, configuring, and upgrading Windows 9X and Windows 2000. The course will also cover system boot sequences and boot methods, along with procedures for adding and configuring device drivers, applications and software for specified devices.

Audience

The audience for this course includes service technicians with six months on-the-job experience. Prerequisite knowledge should include basic skills acquired in the early stages of on-the-job training as a service technician. In addition, students should have taken the first five parts of this series (13838-13842). This course will help candidates prepare for exams 220-221 and 220-222.

Prerequisites

(Currently no course prerequisite information)

Objective

• Match the categories of troubleshooting tools with their components.
• Identify the guidelines for troubleshooting a computer.
• Match types of viruses with their descriptions.
• Match the symptoms of dialup networking problems with their solutions.
• Match common printer problems with their solutions.
• Match the File System Properties dialog box options with their functions.

Topics Include

Unit 1: Hardware Troubleshooting

• Match the categories of troubleshooting tools with their components.
• Identify the guidelines for troubleshooting a computer.
• Match types of viruses with their descriptions.
• Identify the guidelines for preventing electrical hazards.
• Sequence the steps to discharge a cathode-ray tube (CRT).
• Identify the guidelines for maintaining computer performance.
• Match the guidelines for maintaining environmental conditions with their descriptions.
• Sequence the steps to run Power-On Self-Test (POST).
• Match complementary metal oxide semi-conductor (CMOS) errors with their solutions.
• Match AMI basic input/output system (BIOS) errors with their solutions.
• Match memory errors with their solutions.
• Match central processing unit (CPU) errors with their solutions.
• Identify the steps to troubleshoot power supply unit (PSU) problems.
• Sequence the steps to troubleshoot mainboard problems.
• Identify steps to troubleshoot display problems.
• Identify the guidelines for troubleshooting input device problems.
• Identify the steps to troubleshoot parallel port problems.
• Identify the steps to troubleshoot serial port problems.
• Identify the steps to troubleshoot sound card problems.
• Match disk drive errors with their solutions.
• Match floppy drive errors with their solutions.
• Match common modem software problems with their solutions.
• Match common modem port problems with their solutions.

Unit 2: Software Problems and Utilities

• Match the symptoms of dial-up networking problems with their solutions.
• Match common printer problems with their solutions.
• Match the File System Properties dialog box options with their functions.
• Identity the guidelines for troubleshooting common startup errors.
• Identify ways to resolve illegal operation errors in Windows 9x.
• Match Windows NT 4.0 hardware problems with their solutions.
• Create an Emergency Repair Disk (ERD) for Windows NT 4.0.
• Identify file system problems.
• Sequence the steps to start Windows NT 4.0 in Video Graphics Array (VGA) mode.
• Match the Windows NT 4.0 Diagnostics dialog box tabs with their functions.
• Identify ways of recovering from Windows 2000 device driver problems.
• Identify different Windows 2000 system start failure options.
• Identify the options available when running safe mode in Windows 2000.
• Identify the ways to run the Recovery Console in Windows 2000.
• Sequence the steps to run Emergency Repair Disk (ERD) in Windows 2000.
• Create an Emergency Startup disk.
• Run the ScanDisk utility.
• Identify the functions of the Windows 2000 Device Manager utility.
• Identify the function of the AVBoot utility in protecting against viruses in Windows 2000.
• Identify the functions of the System Information utility in Windows 2000.
• Match different ScanReg command-line switches with their descriptions.
• Match different Windows application utilities with their features.
• Terminate an application by using Windows NT Workstation 4.0 Task Manager.
• Match types of application failures that can occur in Windows 9x with their consequences.
• Run the MS-DOS Program Troubleshooter.

Duration

8

Minimum Requirements

The CDROM version of this course requires:

• At least a 486DX 33Mhz CPU.
• Microsoft Windows 3.1 or higher and a Microsoft compatible mouse.
• At least 8MB RAM.
• At least VGA graphics capability with a minimum 512K video RAM (1MB video RAM recommended).
• At least a double speed CDROM drive.
• An MPC compliant sound card with attached speakers or headphones is recommended.

• At least a 486DX 33Mhz CPU.
• Microsoft Windows 3.1 or higher and a Microsoft compatible mouse.
• At least 8MB RAM and 14MB available hard disk space or file server space.
• At least VGA graphics capability with a minimum 512K video RAM (1MB video RAM recommended).

Media

© Copyright Serebra Learning Corp., 2002