CompTIA A+ 2003 OS Technologies Part 3 Troubleshooting

Outline

1. Contents
2. Description
3. Audience
4. Prerequisites
5. Objectives
6. Topics Include
7. Duration
8. Minimum Requirements
9. Media

Description

This course teaches about SCSCI devices and how to configure Bus Architecture. Participants learn about internal and peripheral device installation and upgrade. Finally, guidelines for problem isolation, diagnostics and troubleshooting are taught.

Audience

This is an entry-level audience that want to pass the A+ Core Hardware (2003) Examination or that have a strong interest in PC hardware. Participants come from a broad spectrum of experience. Typical job roles may include IT professional or PC service technician. Basic skills acquired in the early stages of on-the-job training as a service technician.

Prerequisites

(Currently no course prerequisite information)

Objective

Upon completion of this course, the student will be able to:

• identify the components required for Plug and Play (PnP) technology to work.
• sequence the steps to install an expansion board in a Micro Channel Architecture (MCA) system.
• identify the features of the Industry Standard Architecture (ISA) expansion bus.
• sequence the steps for installing a hard disk drive (HDD).
• identify configuration requirements for installing a modem.
• sequence the steps for installing disk drive controllers.
• identify guidelines for troubleshooting.
• identify guidelines for isolating problems when troubleshooting.
• identify features of diagnostic software types.

Topics Include

Unit 1: Bus Architecture and SCSI Devices

• Identify the components required for Plug and Play (PnP) technology to work.
• Sequence the steps to install an expansion board in a Micro Channel Architecture (MCA) system.
• Identify the features of the Industry Standard Architecture (ISA) expansion bus.
• Install an expansion board in an Industry Standard Architecture (ISA) system.
• Sequence the steps to install an expansion board in an Extended Industry Standard Architecture (EISA) system.
• Sequence steps for installing a Peripheral Component Interconnect (PCI) adapter.
• Identify the features of the Accelerated Graphics Port (AGP) bus.
• Sequence the steps to install an Accelerated Graphics Port (AGP) card.
• Match small computer system interface (SCSI) interface types with their descriptions.
• Sequence the steps to install a small computer system interface (SCSI) device.

Unit 2: Device Installation and Upgrades

• Sequence the steps for installing a hard disk drive (HDD).
• Identify configuration requirements for installing a modem.
• Sequence the steps for installing disk drive controllers.
• Sequence the steps for installing a network interface card (NIC).
• Sequence the steps for installing a wireless network interface card (NIC).
• Identify considerations for installing removable drives for external storage.
• Identify the steps for installing a digital camera.
• Sequence the steps for connecting a personal digital assistant (PDA) to a computer.
• Identify features of point-to-point and broadcast infrared transmission.
• Identify features of an uninterruptible power supply (UPS).
• Identify ways for upgrading your computer to improve computer performance.
• Identify guidelines for upgrading a CPU.
• Identify guidelines for upgrading memory.
• Identify guidelines for upgrading a hard disk drive (HDD).
• Identify guidelines for upgrading a mainboard.
• Identify considerations for upgrading adapter cards.
• Sequence the steps for upgrading a system basic input/output system (BIOS).

Unit 3: Diagnostics and Troubleshooting

• Identify guidelines for troubleshooting.
• Identify guidelines for isolating problems when troubleshooting.
• Identify features of diagnostic software types.
• Identify methods of maintaining a hard disk drive (HDD).
• Identify guidelines for maintaining computer hardware.
• Identify methods of protecting computer equipment against electrical hazards.
• Identify disposal procedures for old or used computer equipment.
• Identify guidelines for troubleshooting input/output (I/O) ports and cables.
• Identify guidelines for troubleshooting mainboards.
• Match common Power On Self Test (POST) errors with their descriptions.
• Identify guidelines for troubleshooting cases.
• Identify guidelines for troubleshooting storage devices.
• Identify guidelines for troubleshooting display devices.
• Identify guidelines for troubleshooting input devices.

Duration

8 Hours

Minimum Requirements

The CDROM version of this course requires:

• At least a 486DX 33Mhz CPU.


• Microsoft Windows 3.1 or higher and a Microsoft compatible mouse.


• At least 8MB RAM.


• At least VGA graphics capability with a minimum 512K video RAM (1MB video RAM recommended).


• At least a double speed CDROM drive.


• An MPC compliant sound card with attached speakers or headphones is recommended (Currently, only the CDROM version supports audio).

• At least a 486DX 33Mhz CPU.


• Microsoft Windows 3.1 or higher and a Microsoft compatible mouse.


• At least 8MB RAM and XXMB available hard disk space or file server space.


• At least VGA graphics capability with a minimum 512K video RAM (1MB video RAM recommended).

Media

© Copyright Serebra Learning Corp., 2002