Active Listening
Business and Management Skills
Training
Provided by Henderson Training
Active Listening
"Listening for meanings"
In order to be on top of department performance, effective managers keep communication lines open. They are aware of the problems caused by not listening to their employees. They know that by not listening they are not able to stay abreast of what is going on in their work area. They understand the ultimate result of low morale and its affect on performance.
When we think of listening, we often think of it as the passive side of communication. In Active Listening we explore six active techniques that increase our ability to understand another person's message and to listen beyond their words to their actual meaning. This program may include videotaped practice.
"Listening for meanings"
In order to be on top of department performance, effective managers keep communication lines open. They are aware of the problems caused by not listening to their employees. They know that by not listening they are not able to stay abreast of what is going on in their work area. They understand the ultimate result of low morale and its affect on performance.
When we think of listening, we often think of it as the passive side of communication. In Active Listening we explore six active techniques that increase our ability to understand another person's message and to listen beyond their words to their actual meaning. This program may include videotaped practice.
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Active Listening
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About The Training Provider: Henderson Training
Henderson Training - AMY HENDERSON has been involved in all facets of training and development for over fourteen years. She has thousands of classroom hours facilitating training and has designed and implemented a wide range of programs. Her specialty is customizing every program to the particular needs of each client. She works effectively with construction engineers in the Arizona desert and also with...
