Training
Provided by Henderson Training
Handling
Challenging Conversations -
Working Through
Conflict
Everyone knows that from time to time, we are required to have some difficult, challenging conversations with others. It goes with the territory. But let s be honest, most of us would rather not have those conversations. Most of us are good at avoiding or waiting until things are at a crisis point then the conversation does not go well. Either way, the situation often gets worse and impacts everyone involved.
Does it have to be this way? Are there some tools that can make these conversations happen sooner and with a better outcome? The answer is
YES!
This course highlights critical conversation tools such as:
Understanding what beliefs and assumptions get in our way
Communicating more clearly to dramatically reduce misinterpretations
Active listening skills that pave the way for dialogue rather than disagreement
Assertiveness skills that help us express our thoughts and requests honestly and directly
See website for more information: www.hendersontraining.com
| This is primarily ilt training |  | This class may be available at a classroom in Santa Clarita, CA,
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 | Contact Henderson Training for more information |
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| Duration: | flexible | | Training Presented in: | English |
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