Handling Challenging Conversations
Difficult People
Handling Challenging Conversations - Working Through Conflict
Everyone knows that from time to time, we are required to have some difficult, challenging conversations with others. It goes with the territory. But let s be honest, most of us would rather not have those conversations. Most of us are good at avoiding or waiting until things are at a crisis point then the conversation does not go well. Either way, the situation often gets worse and impacts everyone involved.
Does it have to be this way? Are there some tools that can make these conversations happen sooner and with a better outcome? The answer is YES!
This course highlights critical conversation tools such as:
Understanding what beliefs and assumptions get in our way
Communicating more clearly to dramatically reduce misinterpretations
Active listening skills that pave the way for dialogue rather than disagreement
Assertiveness skills that help us express our thoughts and requests honestly and directly
See website for more information: www.hendersontraining.com
Everyone knows that from time to time, we are required to have some difficult, challenging conversations with others. It goes with the territory. But let s be honest, most of us would rather not have those conversations. Most of us are good at avoiding or waiting until things are at a crisis point then the conversation does not go well. Either way, the situation often gets worse and impacts everyone involved.
Does it have to be this way? Are there some tools that can make these conversations happen sooner and with a better outcome? The answer is YES!
This course highlights critical conversation tools such as:
Understanding what beliefs and assumptions get in our way
Communicating more clearly to dramatically reduce misinterpretations
Active listening skills that pave the way for dialogue rather than disagreement
Assertiveness skills that help us express our thoughts and requests honestly and directly
See website for more information: www.hendersontraining.com
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Training
Provided by Henderson Training
- W asked: Good Morning, When are you offering this course. What is the cost. () -
- G asked: I would like more information about your training, we are supervisors in labor and delivery at Health in Grand Rapids, Michigan. We are trying to provide some education for our charge nurses on our unit. Any information would be appreciated.
- S asked: On behalf of my team ( members), I am exploring opportunities for training in the area of managing/having difficult conversations. This training would need to be held in Toronto.
- J asked: Please provide information on any live seminars in either the Reno, NV or Denver, CO areas regarding Managing Difficult Business Conversations.
- S asked: Do you have delivery capability in the UK please?
- T asked: Where can you get this training? How much is it? Do you offer a train the trainer program?? Thank you.
Handling Challenging Conversations
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About The Training Provider: Henderson Training
Henderson Training - AMY HENDERSON has been involved in all facets of training and development for over fourteen years. She has thousands of classroom hours facilitating training and has designed and implemented a wide range of programs. Her specialty is customizing every program to the particular needs of each client. She works effectively with construction engineers in the Arizona desert and also with...
