Conflict Management

Training Provided by Calyptus Consulting Group This 1-day Conflict Management is highly interactive and focuses on improving conflict resolution skills. Participants will learn how to recognize conflict situations, and apply classic conflict-resolution strategies. We will explore how conflicts arise and discuss ways to maximize individual differences to build collaborative teams and productive relationships. Emphasis will be placed on how to recognize the conflict styles of others, individual behaviors and conflict styles; how to work out differences without making enemies; and ways to prevent conflicts from escalating. Ways to develop a collaborative, team-oriented, and productive workplace will be covered. Specific examples of highly effective team leaders and high performance teams will be given. To ensure active participation, students will have numerous opportunities to apply learning in simulated situations.

Conflict Management Participants in the Conflict Management Program will be able to:

Better manage Customers Expectations - participants will evaluate internal customers, with a focus on understanding their needs and expectations

Improve Time Management - Participants will focus on multi-tasking, prioritization and consolidation techniques to allow them to keep pace with high volumes while improving the quality of their work

Enhance Personal Communication - Techniques for effective communication will be examined so that participants can learn to avoid common communication barriers and improve active listening skills

Resolve Conflicts Effectively - Participants will learn to recognize and diffuse potential conflict situations and to receive feedback on their conflict resolution styles

About The Training Provider: Calyptus Consulting Group

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