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Provided by: Calyptus Consulting Group Customer Service SkillsUnfiled |
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This 2-day Customer Service Skills program is highly interactive and participants will learn the importance of a customer-focused attitude, building relationships, and using positive language, voice/tone, projection, posture, and gestures. The organization's mission will be covered, and the keys to customer service will be employed. Hands on exercises will be used to demonstrate the appropriate style, communication pattern, and follow-up. Participants will learn to recognize customer needs and expectations, how to develop a plan to delight that customer with service; and assess the effectiveness of the organization's customer service operations. The keys to customer service will be employed, and participants will receive feedback on their service practices measures, performance, and processes. Plans will be developed to convert current gaps in performance to best-in-class levels.
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Training
Provided by Calyptus Consulting Group
- R asked: Will you be conducting a course in the near future?
- T asked: I AM LOOKING TO GET CERTIFIED IN CUSTOMER SERVICE IN ORDER TO TEACH CUSTOMER SERVICE FOR A POSITION THAT I MAY BE FORTUNATE ENOUGH TO OBTAIN. HAVING THIS CERTIFICATION WILL GREATLY IMPROVE MY CHANCES OF SUCCESS. PLEASE LET ME KNOW IF YOU PROVIDE A LEGITIMATE RECOGNIZED CERTIFICATION IN CUSTOMER SERVICE TRAINING/ SKILLS ETC... AND IF NOT THEN IF YOU COULD POINT ME IN THE RIGHT DIRECTION THAT WOULD BE GREAT! THANK YOU VERY MUCH!
- P asked: Do you anticipate holding this class soon? If so, when? Thank you.
- N asked: Please send information regarding training classes for customer service skills, such as pricing and schedules. Thank you.
- R asked: would you please email information containing; a summary of the course when it is available where it is available how long cost Thank you
- Z asked: Where are these seminars available and when? Are they on site or is it through the web?
- D asked: When and where this program is offered?
- M asked: We would like additional information on this training; we are looking to provide some training to our Greeters.
- K asked: Are you available to do an on-site class for us? We are looking for a class that will emphasize the customer service skills needed to perfom the position of Officer for the U. S. in Boston, MA. A more detailed Statement of Work can be forwarded to you. Our target date is September , we would have an estimated students. Thank you - Ken Operations Support Specialist USCIS, District # Boston, MA
- C asked: Is there a day Customer Service Skills training in Lexington, MA scheduled?
- W asked: I have an employee needing training in the following areas: Execution of tasks, Organizational skills, Initiative and communication with his supervisor. What course do you have to match these needs, is this done online, how long are the courses and what is the cost. Please contact me as soon as possible. My office number is --. If you call today please ask for extension I am working in a different area today and this is the only phone to reach me. Thanks,
- L asked: Looking for information on multi-tasking course, how, where and how much?
- W asked: Do you have continuing education to back up your training?
Customer Service Skills
Participants in the Customer Service Skills Program will:
Better manage Customers Expectations - participants will evaluate internal customers, with a focus on understanding their needs and expectations
Improve Time Management - Participants will focus on multi-tasking, prioritization and consolidation techniques to allow them to keep pace with high volumes while improving the quality of their work;
Enhance Personal Communication - Techniques for effective communication will be examined so that participants can learn to avoid common communication barriers and improve active listening skills,
Resolve Conflicts Effectively - Participants will learn to recognize and diffuse potential conflict situations and to receive feedback on their conflict resolution styles.
Better manage Customers Expectations - participants will evaluate internal customers, with a focus on understanding their needs and expectations
Improve Time Management - Participants will focus on multi-tasking, prioritization and consolidation techniques to allow them to keep pace with high volumes while improving the quality of their work;
Enhance Personal Communication - Techniques for effective communication will be examined so that participants can learn to avoid common communication barriers and improve active listening skills,
Resolve Conflicts Effectively - Participants will learn to recognize and diffuse potential conflict situations and to receive feedback on their conflict resolution styles.
About The Training Provider: Calyptus Consulting Group
Calyptus Consulting Group - Providing best-in-class training and consulting services, resulting in long-term, successful and satisfied customers.
WHO WE ARE
We are a professional services company based in Cambridge, MA, specializing in the purchasing, contracting, and supply management areas. We offer consulting, assessment and procurement training services designed to help organizations improve their quality,...
