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Provided by: Calyptus Consulting Group Customer Service SkillsUnfiled |
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Training
Provided by Calyptus Consulting Group
This 2-day Customer Service Skills program is highly interactive and participants will learn the importance of a customer-focused attitude, building relationships, and using positive language, voice/tone, projection, posture, and gestures. The organization's mission will be covered, and the keys to customer service will be employed. Hands on exercises will be used to demonstrate the appropriate style, communication pattern, and follow-up. Participants will learn to recognize customer needs and expectations, how to develop a plan to delight that customer with service; and assess the effectiveness of the organization's customer service operations. The keys to customer service will be employed, and participants will receive feedback on their service practices measures, performance, and processes. Plans will be developed to convert current gaps in performance to best-in-class levels.
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Customer Service Skills
Participants in the Customer Service Skills Program will:
Better manage Customers Expectations - participants will evaluate internal customers, with a focus on understanding their needs and expectations
Improve Time Management - Participants will focus on multi-tasking, prioritization and consolidation techniques to allow them to keep pace with high volumes while improving the quality of their work;
Enhance Personal Communication - Techniques for effective communication will be examined so that participants can learn to avoid common communication barriers and improve active listening skills,
Resolve Conflicts Effectively - Participants will learn to recognize and diffuse potential conflict situations and to receive feedback on their conflict resolution styles.
Better manage Customers Expectations - participants will evaluate internal customers, with a focus on understanding their needs and expectations
Improve Time Management - Participants will focus on multi-tasking, prioritization and consolidation techniques to allow them to keep pace with high volumes while improving the quality of their work;
Enhance Personal Communication - Techniques for effective communication will be examined so that participants can learn to avoid common communication barriers and improve active listening skills,
Resolve Conflicts Effectively - Participants will learn to recognize and diffuse potential conflict situations and to receive feedback on their conflict resolution styles.
About The Training Provider: Calyptus Consulting Group
Calyptus Consulting Group - Providing best-in-class training and consulting services, resulting in long-term, successful and satisfied customers.
WHO WE ARE
We are a professional services company based in Lexington, MA, specializing in the purchasing, contracting, and supply management areas. We offer consulting, assessment and procurement training services designed to help organizations improve their quality, supply...
