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Provided by: Human Resources Services
G K Lim's "Getting The Message Across"Click here for more information or to take this course
Training Provided by Human Resources ServicesYou can have the most up-to-date state-of-art equipment, you can have a number of ISO certifications, and you can have highly qualified people in your company. But if your people don t communicate well, you end up with low productivity levels, unending interdepartmental and intradepartmental conflicts, and high stress levels. In other words, you cannot sleep well at night.Bad or ineffective communication, breakdown of communication, miscommunication, whatever you call it, is the main cause of lower productivity. The first order of the day, if you want to see an increase in productivity and a decrease in wastage, is to ensure that your personnel have the right attitude towards effective communication and the skills needed to communicate well. This two-day training program is designed to do just that -- help your people have the correct attitude, and a set of skills needed, to ensure that what they say gets through and is understood by the parties to whom the communication is intended. ------------------------------------------------------------------------------ OBJECTIVES ------------------------------------------------------------------------------ By the end of this program, participants will ...... Understand the need to have effective communication Know what the biggest problem in communication is Learn how to listen well and actively Learn how to clarify and verify what has been said by the other party Understand why people don t communicate well Ensure that they don t misunderstand what others say Be aware of the barriers to effective communication Understand the What, Why, Who, When, Where, How concept in communication Learn how to give instructions correctly and ensure that others fully understand them Learn how to use the telephone effectively Training Avaliability and Delivery
Related Keywords: g k lim communication skills sales selling management kuala lumpur malaysia lim geak kuang negotiation stress Training Program DetailsCommunication skills -- blood and oxygen to the corporate entity
WIIFM -- the personal benefits of being a great communicator Problems faced when communicating with others What is involved in the communication process? How an idea is formulated, sent and processed by another party The biggest problem in communication Barriers in communication Why there are barriers What the barriers are Case studies on the various barriers Explaining intent / inviting consent What to say to begin a communication interaction Explaining the kind of conversation you want to have Role plays on explaining intent and inviting consent How to evaluate your subordinates The sandwich method of evaluation Examples of evaluation situations How to be assertive, not aggressive Listening skills An exercise in not listening Why listening is the backbone of the communication process What is active listening? Tips on Active listening How to's on listening Role plays on listening Clarification and verification skills How to's on clarifying and verifying Various methods of clarifying and verifying Role plays on clarification and verification skills Observing skills How to's on observing How to identify moods, verify them and act on them Role plays on observing Questioning skills Tips on questioning What, who, why, when, where, how How to make the other party really understand what you say Role plays on questioning Explaining skills Important points about the explaining skill Tips for successful explanations Role plays on explaining Why people do what we want them to do People respond to benefits Examples of job requests and what personal benefits they derive Effective use of the telephone Some annoying things you encounter on the phone How to transfer a call Ten golden rules when using the telephone About Human Resources Services - Training Provider
Human Resources Services - The course leader, G K Lim, is experienced in sales, marketing and business, and in cutting-edge adult learning techniques
G K Lim is a training consultant in the area of consultative / solution-centric selling skills, key account management, negotiation skills, customer service excellence, Emotional Intelligence enhancement, personal development, motivation, stress management, and...
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