Hitting the Mark Customer Service
Unfiled
Training
Provided by Crossroads Consulting
Hitting the Mark Customer Service - We strive to hit the mark every time with our guests. We know that may not always be possible; however, it is critical to your team s and your organization s success that when we miss the mark, we go for another try. Hitting the Mark Guest Satisfaction is a look at the Top 10 Service Attributes, Guest Complaint Facts, Words to Use and Body language. We may not be able to to satisfy every guest every time; however, to wholeheartedly attempt to take care of that guest can make all the difference. This two-hour workshop also will include role playing scenarios that involve the audience in solving guest problems. This session includes a workbook and audience discussion and involvement.
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Hitting the Mark Customer Service
Award winning training from Roy Turley and Crossroads Consulting ....
üBack to Basics Supervision© - Often we forget the basics of supervision in our day-to-day operations. Whether we are a new supervisor or a long-time manager, our bag of tools may become rusty without use and proper care. Back to Basics Supervision is a two-hour workshop that looks at the characteristics of management, attitude, self-confidence, coaching, the circle of motivation and a success formula for supervisors. The session includes a workbook and audience discussion.
üCommitment to Excellence© - This two-hour workshop will discuss how to create quality, how to find out what the customer wants and how to gain productivity through people. Attendees will receive the “Principles of Service” and an action plan to create excellence in work and life. The workshop will include a workbook for attendees and audience discussion and involvement.
üHitting the Mark – Customer Service© - We strive to hit the mark every time with our guests. We know that may not always be possible; however, it is critical to your team’s and your organization’s success that when we miss the mark, we go for another try. Hitting the Mark – Guest Satisfaction is a look at the Top 10 Service Attributes, Guest Complaint Facts, Words to Use and Body language. We may not be able to to satisfy every guest every time; however, to wholeheartedly attempt to take care of that guest can make all the difference. This two-hour workshop also will include role playing – scenarios that involve the audience in solving guest problems. This session includes a workbook and audience discussion and involvement.
Each session will include up to 20 workbooks/handouts; additional printing charges may apply. Pricing may not include travel, meals and lodging. Offer subject to change without notice.
Contact Roy for your training today!
Who is Roy Turley?
About The Training Provider: Crossroads Consulting
Crossroads Consulting - Roy Turley has been involved in the theme park, themed entertainment and service industries for over 25 years, having developed, constructed and operated various projects across the country. Have vision, will travel.
Roy is founder of Crossroads Consulting, an operations and training firm specializing in the themed entertainment and hospitality industry. Recently, Crossroads Consulting became...
