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Provided by: Learning Technologies, Inc.

Conflict Management

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Learning Technologies, Inc.


  home  : Business and Management Skills  : Managing People  : Difficult People

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Training Provided by Learning Technologies, Inc.

Effective conflict management is critical for both individual and team development. It is also a major cause of ineffective communication. We explore dealing with the emotional aspects of conflict, how to have difficult conversations, and what to do when things get ugly (See Details Below).

Every LTI classroom program is designed to achieve specific results aligned with your immediate business needs. By focusing on skills and concepts, promoting direct application, and creating an environment where participants can practice new strategies, the likelihood of impacting real, positive change, is dramatically improved. Each of our programs is specifically designed to address your unique set of needs, and can incorporate any number of assessments and tools that are necessary for achieving those results.

Classroom programs can range in length from two hours to three days. We can conduct these sessions at your place of business, or at other locations including conference centers, resorts, or other meeting facilities. All programs are customized to suit your specific needs and to ensure that the results:

Address real and recognizable issues.
Fit your organization's culture.
Reinforce other training and management initiatives.

LTI's focus is on actual implementation of new solutions. We believe there are four critical steps in designing programs that result in positive change. These four primary components represent the cornerstones of every LTI program.

Accurate Needs Assessment: what is the issue
Well-Defined Goals & Objectives: where do you want to be
Hands-On Experience: practice and adaptation
Leave With a Plan: what is next

We view ourselves as your business partner. By helping you create a training strategy, and then systematically addressing critical issues, both individuals and teams become better equipped to overcome not only daily, but also long-term challenges.

Our Goal: to become your business partner, providing perspective, support, and solutions.
Our Mission: to design training so specific to YOUR needs that you will use those skills on a daily basis.
Our Purpose: to help you overcome obstacles to success.

Training Avaliability and Delivery

This is primarily ilt training
workshop / seminarThis is a workshop seminar
group study and discussionThis class may involve group study
Facilitated discussions, assessments, and debriefsFacilitated discussions, assessments, and debriefs
instructor led trainingThis class may be available at a classroom in Raleigh, NC, or at one of these training facilities: Raleigh, NC Atalanta, GA Charlotte, NC Orlando, FL Greensboro, NC Winston-Salem, NC RTP, NC Miami, FL Baltimore, MD New York, NY Buffalo, NY Boston, MA Pittsburgh, PA Philadelphia, PA Rochester, NY Seattle, WA Portland, OR Las Vegas, NV San Francisco, CA Los Angeles, CA San Diego, CA Pheonix, AZ Minneapolis, MN Houston, TX Fort Worth, TX Dallas / Fort Worth, TX St. Louis, MO Indianapolis, IN Chicago, IL Detroit, MI Cincinatti, OH Columbus, OH Cleveland, OH
Contact Learning Technologies, Inc. for more information
Schedule:flexible
Training Presented in:English

Related Keywords:  managing difficult personalities   training   development   goal setting   strategic planning   conflict management   diversity   communication   consulting   managment   management consulting   performance consulting   leadership   executive coaching   counseling 

Training Program Details


Managing difficult personalities is one of the greatest challenges facing most managers. Learn how to negotiate win-win outcomes by centering on skills that promote healthy conflict, and by exploring your own conflict resolution style. This can result in a highly creative and open environment where productivity is driven by efficiency, and the focus is on win-win outcomes. Participants will take a nationally recognized assessment to determine their preferred style in dealing with conflict. They then explore ways of effectively adapting their style.

You will explore:

How Conflict Can Be Constructive
Conflict is inevitable. Learn to use healthy conflict to increase productivity and creativity. Explore the difference between healthy and unhealthy conflict and how to be more effective in dealing with conflict.

How To Deal With The Emotional Aspects of Conflict
Emotions are often a part of conflict. Learn to deal with emotions, both yours and others and not let them get in the way of content and decision making.

How to Use Different Conflict Management Styles
We all approach conflict differently. Learn to judge your own style and how to appropriately adapt to different styles so that you are using the most effective styles at any given time.

How To Have Crucial Conversations With Others
Explore techniques for having difficult conversations. Examine how to present information so others can hear it, and how to make it safe for people to be honest with each other.

Reaching Win-Win Agreements
Understand the five dimensions of win-win agreements and how to use them effectively with others.

Abundance Mentality and Building Emotional Bank Accounts
Understanding the concepts of win-win can change your perceptions, improve teamwork, and strengthen your relationships. Learn ways to ensure you don t overdraw your relationships.

What To Do When It Gets Ugly
Explore techniques for dealing with resistance and managing difficult people. What to do when people get out of hand.

About Learning Technologies, Inc. - Training Provider

Learning Technologies, Inc. - Learning Technologies is a management consulting firm dedicated to helping our clients reach their business goals by leveraging their greatest resource their people. Headquartered in Raleigh, NC, Learning Technologies provides customized sales, soft skill training, leadership development, and both indoor and outdoor team building programs. Since our inception in 1991, we have been...

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