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Provided by: Learning Technologies, Inc. Essential Communication and Listening Skills for an Effective WorkplaceWorkplace Skills |
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Training
Provided by Learning Technologies, Inc.
Effective communication is an active process that requires both speaking and listening. Our ability to communicate is our most powerful tool for ensuring maximum team performance. We explore different communication styles, how to express yourself clearly, and how to listen to the real message behind the words. We also explore critical communication tools for both the individual and the team (See Details Below).
Every LTI classroom program is designed to achieve specific results aligned with your immediate business needs. By focusing on skills and concepts, promoting direct application, and creating an environment where participants can practice new strategies, the likelihood of impacting real, positive change, is dramatically improved. Each of our programs is specifically designed to address your unique set of needs, and can incorporate any number of assessments and tools that are necessary for achieving those results.
Classroom programs can range in length from two hours to three days. We can conduct these sessions at your place of business, or at other locations including conference centers, resorts, or other meeting facilities. All programs are customized to suit your specific needs and to ensure that the results:
Address real and recognizable issues.
Fit your organization's culture.
Reinforce other training and management initiatives.
LTI's focus is on actual implementation of new solutions. We believe there are four critical steps in designing programs that result in positive change. These four primary components represent the cornerstones of every LTI program.
Accurate Needs Assessment: what is the issue
Well-Defined Goals & Objectives: where do you want to be
Hands-On Experience: practice and adaptation
Leave With a Plan: what is next
We view ourselves as your business partner. By helping you create a training strategy, and then systematically addressing critical issues, both individuals and teams become better equipped to overcome not only daily, but also long-term challenges.
Our Goal: to become your business partner, providing perspective, support, and solutions.
Our Mission: to design training so specific to YOUR needs that you will use those skills on a daily basis.
Our Purpose: to help you overcome obstacles to success.
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Essential Communication and Listening Skills for an Effective Workplace
Communicating effectively is key to working well with others. Expressing yourself clearly and listening for the real message can prevent many problems from ever arising. Participants will learn the relevance, benefits, and need for effective listening as well as the necessary skills to be an active listener. Overcoming barriers to clear communication is also discussed. Activities are used throughout to reinforce the learning.
You will explore:
The Basics Of Communication
Explore the fundamental components of effective communication, and what is necessary for shared understanding between speaker and listener.
Understanding Communication Styles
Practice using feedback and self-disclosure to improve your communications with others. Focus will be place on:
Emotional effects (type, level, and content)
Impact of body language and tone of voice
Intent (real vs. perceived) of interpersonal communication
Working Through Communications With Other People
Practice your communication skills with other group members in actual problem-solving and consensus-building activities.
How Well You Listen (Self-Assessment)
Take an insightful assessment that will help you evaluate your listening habits, pinpointing areas for improvement.
Barriers Between The Listener And The Speaker
Examine how eliminating these simple barriers can improve understanding for both yourself and others.
Becoming An Empathetic Listener
Understand more than just someone s words look to the meaning beyond his or her words.
You will explore:
The Basics Of Communication
Explore the fundamental components of effective communication, and what is necessary for shared understanding between speaker and listener.
Understanding Communication Styles
Practice using feedback and self-disclosure to improve your communications with others. Focus will be place on:
Emotional effects (type, level, and content)
Impact of body language and tone of voice
Intent (real vs. perceived) of interpersonal communication
Working Through Communications With Other People
Practice your communication skills with other group members in actual problem-solving and consensus-building activities.
How Well You Listen (Self-Assessment)
Take an insightful assessment that will help you evaluate your listening habits, pinpointing areas for improvement.
Barriers Between The Listener And The Speaker
Examine how eliminating these simple barriers can improve understanding for both yourself and others.
Becoming An Empathetic Listener
Understand more than just someone s words look to the meaning beyond his or her words.
About The Training Provider: Learning Technologies, Inc.
Learning Technologies, Inc. - Learning Technologies is a management consulting firm dedicated to helping our clients reach their business goals by leveraging their greatest resource their people. Headquartered in Raleigh, NC, Learning Technologies provides customized sales, soft skill training, leadership development, and both indoor and outdoor team building programs. Since our inception in 1991, we have been...
