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Provided by: Richard Chang Associates, Inc.Continuous Process Improvement
Unfiled
Training
Provided by Richard Chang Associates, Inc.
Ensure Your Process Improvement Efforts Maximize Key Business Result Areas
Needs and demands are constantly changing and so must the methods for meeting them. This comprehensive program takes a systematic approach to Continuous Process Improvement, providing participants with a proven methodology, process analysis tools, measurements, and process management techniques to continuously improve their work processes for increased customer satisfaction, organizational performance, and return on investment. Training incorporates step-by-step models, case analyses, skill application exercises, personal action plans, and reference tools for use on the job. On-site session is conducted by an RCA facilitator and includes all program materials. Also available as off-the-shelf Packaged Training Program with facilitator and participant materials.
| This is primarily ilt training |  | Packaged Training Program |  | This class may be available at a classroom in Lake Forest, CA,
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 | Contact Richard Chang Associates, Inc. for more information |
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| Duration: | 3 days | | Training Presented in: | English |
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Continuous Process Improvement
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| Continuous
Process Improvement |
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Program
Features
- Curriculum: Integrated
- Objective: Improved
Business Processes and Results
- Program
Length: Three Days/Flexible
Training Options
- Learning
Track: Leadership
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| Don't
be fooled by the myth that just because a process
worked well in the past that there's no need
to improve on it. Needs and demands are constantly
changing and so must the methods for meeting
them. |
| This
comprehensive program takes a systematic approach
to Continuous Process Improvement (CPI), incorporating
customer feedback and fact-based decision making
to ensure that "process improvement" efforts
maximize key business result areas and competitiveness. |
Following
our proven methodology, participants acquire
the essential skills and knowledge to:
- Gather
and use feedback from both internal and
external customers to identify requirements
and organize work processes to increase
satisfaction
- Understand
work processes and establish process measures
to gauge performance
- Develop
an improvement plan that closes performance "gaps"
- Evaluate
the effectiveness of process improvements
and determine how to continually make
them better
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| Systematic
approach optimizes business results—The
highly-interactive, six-unit CPI Packaged Training
Program provides participants with a proven
methodology, process analysis tools, measurements,
and process management techniques to continuously
improve their work processes for increased
customer satisfaction, organizational performance,
and return on investment. Training incorporates
step-by-step models, case analyses, skill application
exercises (using actual work processes), personal
action plans, and practical reference tools
for use on the job. |
Skill-Based
Program Content
- Understanding
CPI Concepts and Methodology
- Understand
the "supplier-producer-customer" value
chain
- Define
process relationships
- Apply
a systematic CPI Model
- Selecting
A Process To Improve
- Determine
core "customer segments"
- Define
customer requirements
- Select
processes to improve
- Analyzing
A Process
- Create
a process flow chart
- Assess "value-added" versus "non
value-added" tasks
- Determine
process measures
- Measuring
Process Performance
- Display
and interpret measurement data
- Uncover
process performance "gaps"
- Identify
process performance areas
- Improving
A Process
- Develop
an improvement plan that defines
goals and responsibilities
- Negotiate
improvement goals with customers
and suppliers
- Apply
a problem-solving model
- Evaluating
Improvement Efforts
- Track
and analyze the impact of improvement
efforts
- Develop
a transition plan
- Standardize
processes for sustained performance
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| Flexible
Facilitation Options |
The Continuous
Process Improvement Packaged Training
Program is designed to transfer knowledge through
six modular units. Flexible facilitation options
include:
- "Intensive" learning
approach—Consecutive three-day
session
- "Interval" learning
approach
- Two-day
session with on-the-job application
and one-day follow-up session
- Three
sessions (one-day each) with on-the-job
application between each session
- Six
sessions (half-day each) with on-the-job
application between each session
- "Just-in-time" learning
approach—Targeted learning
and application sessions conducted on
an "as-needed" basis, according
to participant requirements
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| Comprehensive
and Integrated Program Materials |
| Facilitator
Kit—Our
easy-to-use Facilitator Kit provides internal
trainers and consultants with step-by-step
instructions, comprehensive program content,
and all the tools needed to conduct successful
and highly-interactive training sessions. This
kit includes the materials listed below and
must be purchased to order Participant Kits: |
- Facilitator
Guide:
An essential component,
this guide aligns with the Participant Workbook
and contains knowledge, delivery notes, activity
instructions, exercises, discussion questions
and answers, and transitions between points
to complete CPI learning objectives.
- Implementation
Guide:
Comprehensive
resource materials help you market and conduct
the program as well as evaluate the programs
success. They provide the facilitator with
the tools to become an organizations
internal consultant and team builder.
- Online
Tools:
Complete collection
of visual aids (including a PowerPoint® Presentation)
and electronic forms increases the impact of
your CPI training.
- Quick Start
Guide:
Handy
reference quickly familiarizes the facilitator
with the CPI program components and helps prepare
for training.
- Travel
Tote:
Sturdy carry-all simplifies
organizing and transporting facilitator materials.
- Participant
Kit:
Designed for reference,
this kit contains all the participant materials
listed below.
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Optional
Add On: Two (27" x 34") full-color
wall charts of the SAMIE® Model
and Six-Step Problem-Solving Model assist
in explaining the CPI methodology.
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| Facilitator
Startup Package: A
great way to get started and receive extra
savings. Includes (1) Facilitator Kit and
(10) Participant Kits. Additional Participant
Kits, required to support ongoing training
needs, are available. |
| Participant
Kit*—Contents
include a powerful collection of practical,
value-added tools aligned with the CPI methodology.
Kit contains: |
- Participant
Workbook:
Workbook
includes complete CPI program content and all
necessary application tools and reference materials
required to learn the subject matter and use
it on the job.
- Online
Tools:
Handy
collection of electronic forms and reproducible
worksheets support ongoing application.
- Pocket
Reference Guide:
Compact reference guide
quickly summarizes CPI concepts and models.
- Participant
Pre-Work Package:
(The
following
materials
are
designed
to
be
sent
to
participants
prior
to
attending
the
first
CPI
training
session):
- Four
Practical Guidebooks—The
following self-instructional
guidebooks are incorporated as
part of the program learning
methodology and used before,
during, and after the training:
- Continuous
Process Improvement
- Continuous
Improvement Tools, Volume
1
- Continuous
Improvement Tools, Volume
2
- Step-By-Step
Problem Solving
- Certificate
of Completion:
Pre-printed certificate
(with space provided for participants
name and facilitators signature) provides
post-training recognition.
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Online
Preview of Participant Workbook |
| *Quantity
discounts available • Preview
Package available |
| Implementation
Support Options NOT Requirements |
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To
maximize the long-term success of the CPI Packaged
Training Program, RCA has a variety of support
options from which to choose. But, unlike other
training programs on the market, there is no
certification required in order to
purchase and train the program within your
own organization. If you are interested in
implementation support, we will work with you
to help determine the type and level of assistance
that best fit the needs and desired outcomes
of your company.
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Continuous
Process Improvement Program Training—In
either a Practical Learning Institute™ (PLI)
public or on-site, three-day session, an
experienced RCA facilitator provides the
knowledge and methodology to help management
and frontline employees improve strategic
business processes within their organization.
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Facilitator
Training—Instruction is designed
for those who will be training others on
the tools and concepts covered in RCA's VITAL™ Packaged
Training Programs. In this two-day session
available on-site and through PLI, learn
how to market your RCA program, apply recommended
implementation "options," and employ
program evaluation techniques, to help ensure
your efforts lead to measurable performance
improvement.
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Customized
CPI Coaching—On-site and telephone
consultation (by appointment) is available
to support a client's specific needs in CPI
program content and/or facilitation skills.
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Support
Tools —A variety of off-the-shelf
resources are available to support and enhance
the CPI Packaged Training Program. Visit
RCA's e-Store.
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Copyright
© 2008 Richard Chang Associates, Inc. All Rights
Reserved.
(800)756-8096 · (949)727-7477 · Fax (949)727-7007
E-mail: info@rca4results.com
· www.richardchangassociates.com |
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About The Training Provider: Richard Chang Associates, Inc.
Richard Chang Associates, Inc. - Since 1987, Richard Chang Associates, Inc. (RCA), a diversified performance improvement training, consulting, and publishing firm, has worked with private- and public-sector clients around the world to help them build business capabilities in strategic and tactical areas and achieve lasting, measurable results. Whether it is a targeted initiative or an entire learning function, RCA provides a...
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