Continuous Process Improvement

• Curriculum: Integrated
• Objective: Improved Business Processes and Results
• Program Length: Three Days/Flexible Training Options
• Learning Track: Leadership

• Gather and use feedback from both internal and external customers to identify requirements and organize work processes to increase satisfaction
• Understand work processes and establish process measures to gauge performance
• Develop an improvement plan that closes performance "gaps"
• Evaluate the effectiveness of process improvements and determine how to continually make them better

• Understanding CPI Concepts and Methodology
  • Understand the "supplier-producer-customer" value chain
  • Define process relationships
  • Apply a systematic CPI Model
• Selecting A Process To Improve
  • Determine core "customer segments"
  • Define customer requirements
  • Select processes to improve
• Analyzing A Process
  • Create a process flow chart
  • Assess "value-added" versus "non value-added" tasks
  • Determine process measures
• Measuring Process Performance
  • Display and interpret measurement data
  • Uncover process performance "gaps"
  • Identify process performance areas
• Improving A Process
  • Develop an improvement plan that defines goals and responsibilities
  • Negotiate improvement goals with customers and suppliers
  • Apply a problem-solving model
• Evaluating Improvement Efforts
  • Track and analyze the impact of improvement efforts
  • Develop a transition plan
  • Standardize processes for sustained performance

• "Intensive" learning approach—Consecutive three-day session
• "Interval" learning approach
  • Two-day session with on-the-job application and one-day follow-up session
  • Three sessions (one-day each) with on-the-job application between each session
  • Six sessions (half-day each) with on-the-job application between each session
• "Just-in-time" learning approach—Targeted learning and application sessions conducted on an "as-needed" basis, according to participant requirements

• Facilitator Guide:
  An essential component, this guide aligns with the Participant Workbook and contains knowledge, delivery notes, activity instructions, exercises, discussion questions and answers, and transitions between points to complete CPI learning objectives.
• Implementation Guide:
  Comprehensive resource materials help you market and conduct the program as well as evaluate the program’s success. They provide the facilitator with the tools to become an organization’s internal consultant and team builder.
• Online Tools:
  Complete collection of visual aids (including a PowerPoint® Presentation) and electronic forms increases the impact of your CPI training.
• Quick Start Guide:
  Handy reference quickly familiarizes the facilitator with the CPI program components and helps prepare for training.
• Travel Tote:
  Sturdy carry-all simplifies organizing and transporting facilitator materials.
• Participant Kit:
  Designed for reference, this kit contains all the participant materials listed below.

Optional Add On: Two (27" x 34") full-color wall charts of the SAMIE® Model and Six-Step Problem-Solving Model assist in explaining the CPI methodology.

• Participant Workbook:
  Workbook includes complete CPI program content and all necessary application tools and reference materials required to learn the subject matter and use it on the job.
• Online Tools:
  Handy collection of electronic forms and reproducible worksheets support ongoing application.
• Pocket Reference Guide:
  Compact reference guide quickly summarizes CPI concepts and models.
• Participant Pre-Work Package:
  (The following materials are designed to be sent to participants prior to attending the first CPI training session):
  • Four Practical Guidebooks—The following self-instructional guidebooks are incorporated as part of the program learning methodology and used before, during, and after the training:
    • Continuous Process Improvement
    • Continuous Improvement Tools, Volume 1
    • Continuous Improvement Tools, Volume 2
    • Step-By-Step Problem Solving
• Certificate of Completion:
  Pre-printed certificate (with space provided for participant’s name and facilitator’s signature) provides post-training recognition.

To maximize the long-term success of the CPI Packaged Training Program, RCA has a variety of support options from which to choose. But, unlike other training programs on the market, there is no certification required in order to purchase and train the program within your own organization. If you are interested in implementation support, we will work with you to help determine the type and level of assistance that best fit the needs and desired outcomes of your company.

Continuous Process Improvement Program Training—In either a Practical Learning Institute™ (PLI) public or on-site, three-day session, an experienced RCA facilitator provides the knowledge and methodology to help management and frontline employees improve strategic business processes within their organization.

Facilitator Training—Instruction is designed for those who will be training others on the tools and concepts covered in RCA's VITAL™ Packaged Training Programs. In this two-day session available on-site and through PLI, learn how to market your RCA program, apply recommended implementation "options," and employ program evaluation techniques, to help ensure your efforts lead to measurable performance improvement.

Customized CPI Coaching—On-site and telephone consultation (by appointment) is available to support a client's specific needs in CPI program content and/or facilitation skills.

Support Tools —A variety of off-the-shelf resources are available to support and enhance the CPI Packaged Training Program. Visit RCA's e-Store.