Listening to Influence Getting More Out of Conversations

Training Provided by Boston University Corporate Education Center The ability to listen is critically important for your success. But few know how to really listen - to focus, receive, respond to, retain and retrieve vital information. Now get more benefit - and less frustration and disappointment - from business interactions. Learn to bar distraction, increase response and feedback, and remain fully "present." This hands-on workshop takes you beyond listening's importance, nature and understanding- function to develop its INFLUENCE-potential to motivate others to more authentically communicate themselves - thus creating more efficient and productive dialogue.

Listening to Influence Getting More Out of Conversations

MDP102 - Listening to Influence: Getting More Out of Conversations

Course description
The ability to listen is critically important for your success. But few know how to really listen - to focus, receive, respond to, retain and retrieve vital information. Now get more benefit - and less frustration and disappointment - from business interactions. Learn to bar distraction, increase response and feedback, and remain fully "present." This hands-on workshop takes you beyond listening's importance, nature and understanding- function to develop its INFLUENCE-potential to motivate others to more authentically communicate themselves - thus creating more efficient and productive dialogue.

Who should attend
Managers, supervisors, salespeople, and indiviual contributors who want to sharpen listening awareness- and develop focusing and responding skills - to maximize conversational value and optimize relationships for the greatest productivity and profit.

Prerequisites
Students will be required to fill out a Pre-Course Questionnaire prior to the start of the course; details will be included in the student's final confirmation email.
Please come ready to converse with one other member of the class for 1-2 minutes about a job-related or personal issue or concern.

What you will achieve

• Awareness of your responsibilities and opportunities as a listener


• The ability to bar distraction and stay focused


• The know-how to keep the conversation flowing by avoiding common listening pitfalls


• A simple framework for creating and increasing rapport


• A greater appreciation of the influential role feedback plays in conversation


• An understanding of the total listening experience and your role in it.

What you will learn

• Understanding the Nature of Listening - how, contrary to traditional thinking, it is more productive to think of listening as a dynamic, two-fold process of concentration and collaboration


• Keeping Concentration Intact - how certain positive attitudes and behaviors (containment tools) can keep our mind from wandering


• Refocusing Attention - why listener reaction, response and feedback (convergence techniques) help regain focus and connection with the speaker


• Becoming a More Patient Listener - what steps one can take to feel less pressured in the listener role


• Strengthening Relationships Through Fuller Listening Disclosure - how letting our listening show can establish and increase rapport


• Creative Ways to Boost Retention and Recall Ability - practical tips to improve mental storage and retrieval of vital information


• Ensuring Peak Performance Long-term - ways to practice and sharpen your listening skills.

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About The Training Provider: Boston University Corporate Education Center

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