Positive Assertive Management

MDP109 - Positive Assertive Management

Course description
If you have trouble saying "no," or feel that people do not really listen to you, this workshop is for you! It will empower you to state your case, resolve conflict, and negotiate positive outcomes - and give you fail-proof techniques to insure you will be heard.

Who should attend
Supervisors and managers who want to sharpen their self-image, increase their managerial effectiveness, and broaden their career choices will benefit from this course.

What you will achieve

• The insight to know when and how to be assertive


• The confidence to say "no" when you should


• The ability to communicate more effectively with people who are angry or frustrated


• The skill to identify and confront problem behavior and self-defeating response patterns


• The know-how to manage passive behavior and defensiveness


• Strategic skills that will make you a better listener and communicator.

What you will learn

• The Meaning of Assertiveness - what distinguishes assertiveness from non-assertiveness and aggressiveness


• How Assertiveness Can Benefit You - why every manager needs to be assertive and how it can help your career growth


• Response Styles - the three response styles to threatening situations


• Why People Behave the Way They Do - how to predict and understand behavior based on personalities and situations


• Using Assertive Behavior - how to increase your own effectiveness and productivity


• Constructive Confrontation - how to strategically plan for confrontation and anticipate consequences


• Strategies for Assertive Listening - how to find the true meaning of what is being said


• Profiting from Assertiveness Skills - how to design an action plan for immediate utilization of your new skills.

• Accelerating Product Development Using Project Management
• Advanced IT Project Management
• Advanced Project Scheduling
• Advanced Purchasing Strategies sup sm sup
• Advanced Strategic Planning
• BPM Professional Certification Practicum - Conducting an Analysis and Design Project
• Building Cultural Intelligence
• Business Management Skills for Project Managers
• Business Writing for Results
• Certificate in Applied Project Management Days
• Certificate in Applied Project Management Evenings
• Chartering Teams to High Performance
• Coaching for Business Results
• Commercializing New Products and Services Rapidity and Results
• Communicating with Influence Building Successful Interpersonal Team Communication
• Design For Six Sigma Service
• Developing a Project Management Office
• Developing Into a Powerful Leader
• Directing Teams to Finesse Team Facilitation and Coaching
• Driving Performance Through Emotional Intelligence
• Effective Project Leadership
• Finance Accounting for Non-Financial Managers
• Getting Our Message Across Strategies for More Effective and Confident Public Speaking
• How To Achieve Results Through Influencing
• How to Purchase Services
• Improving Purchasing Performance - Developing New Skills for A Changing Profession
• Improving Supervisory Management Skills
• Improving Your Presentation Skills
• Improving Your Purchasing Negotiating Skills sup sm sup
• Information Gathering and Facilitation for Business Processes
• Introduction to Business Process Management for Business Analysts
• Introduction to Business Process Management for Project Managers
• Introduction to Business Process Modeling Analysis and Design
• Leadership Excellence in a Complex World
• Leading Managing Successful Teams
• Lean Six Sigma Black Belt
• Listening to Influence Getting More Out of Conversations
• Making Your Ideas Theirs Advanced Communication Strategies
• Management Planning The Bridge Between Strategic Direction and Project Implementation
• Managing a Business Process Project
• Managing Generational Differences Piloting and Motivating the New Work Force
• Managing Information Technology IT Projects
• Managing Successful Negotiations
• Managing Troubled Projects
• Maximizing Global Success Designing and Managing Remote Operations
• Newly Appointed Managers
• Peer Mentoring A practical approach to knowledge transfer
• Preparing for the PMP Exam
• PRINCE2 Foundation
• PRINCE2 Overview
• PRINCE2 Practitioner
• Principles of Business Process Management
• Principles of Project Management Business Analysis
• Principles Techniques of Project Management
• Program Management Managing in the Complex Multiple Project Environment
• Project Communications Management
• Project Cost Management
• Project Framework and Integration Management
• Project Human Resource Management
• Project Management Earned Value Management Systems Methods EVMS
• Project Management Fast Track
• Project Management for Everyone A non-technical approach
• Project Management Using Microsoft Project 2003
• Project Planning and Control
• Project Procurement Management
• Project Quality Management
• Project Risk Management
• Project Scope Management
• Project Time Management
• Relationship Management Up Down and Sideways
• Seven Steps to Improved Work Flows
• Simulation of Real World Project Management
• Situational Leadership - Twelve O Clock High
• Situational Leadership The Core
• Six Sigma Champions Training
• Strategic Alignment of the Project Portfolio
• Strategic Decision-Making and Problem-Solving for Leaders
• Strategic Marketing Concepts Strategies
• Strategic Thinking Planning and Deployment
• Strategies for Managing Change Managing People in a Changing Environment
• Strengthening Effectiveness Across Organizational Boundaries
• The 5 Management Essentials for New Managers and Supervisors
• The Legal Aspects of Purchasing sup sm sup
• Time Management Survival Skills
• Understanding Managing Conflict
• Understanding Working with People