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Provided by: Boston University Corporate Education Center Understanding Managing ConflictUnfiled |
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MDP317 - Understanding & Managing Conflict
Course description
Conflict is a fact of life. By better understanding conflict and how it affects your working relationships, you can begin to make conflict work for you, not against you. This highly-interactive 3-day course will help you strengthen your ability to work creatively with all types of conflict and improve your effectiveness in interpersonal relationships and negotiations. Extensive resources for further learning will be provided throughout this course.
Who should attend Supervisors, managers, team leaders, and others who are faced with and must effectively resolve conflict situations at work will find this course especially useful.
What you will achieve
- An understanding of how conflict is formed and how it can be productive or destructive.
- Use of a theoretically sound method to determine when to get involved in a conflict situation and to what extent.
- Application of an intervention model to assess a conflict situation and determine its root cause(s).
- Application of conflict management skills to real-life situations.
- Skills needed to drive a successful negotiation.
What you will learn
- Conflict Management Process - use a four-phase process that covers initial assessment through implementation of appropriate solutions to effectively guide resolution of a conflict from beginning to end.
- Foundations Skills - use of perceptions analysis, active listening, dialogue, and climate setting throughout the conflict management process to diminish anger and hostility that are often a part of conflict situations.
- Conflict Management Assessment Matrix - apply an assessment model to identify underlying root cause(s) of conflict.
- Conflict Management Styles - learn about your preferred style of managing conflict through the use of a survey instrument and interpret the results of the survey as it affects you, and determine the appropriate and inappropriate use of different styles and behaviors.
- Create an Action Plan - develop a workable plan that helps you manage conflict more effectively.
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