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Provided by: Boston University Corporate Education Center Writing Procedural DocumentationUnfiled |
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MDP332 - Writing Procedural Documentation
Course description
Conducting business and remaining competitive in the workplace requires businesses to constantly enhance or add new products or services. These changes have generated millions of manuals, reports, training and reference materials or other supporting documentation. All too often, this documentation is poorly written, incomplete or outdated. Or sometimes the business hasn’t even had time to document processes and procedures!
This course provides basic knowledge, skills and tools to write efficient, clear procedures that are easy for users to access and apply to accomplish their work, and that can be easily maintained.
Who should attend Managers, project managers, or training specialists who have responsibility for developing training or reference documentation.
Prerequisites
How to Prepare
To make the workshop most useful to you, please identify (and bring to the workshop) a short procedure (10-25 steps/actions that a user performs) pertaining to your work. The procedure can be one
you have already written and would like to improve
which you need to write
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which you need to write but have struggled with it
What you will achieve
- You can immediately apply this approach to writing procedures.
- The provided writing tools and guidelines will save you time and make the “job” of writing easier.
- You will learn an approach to writing procedures that is both reader-oriented and writer-friendly.
- The “building blocks” strategy that creates modular documents will make your documents easy to update and maintain.
What you will learn
- Audience Analysis - Guidelines to identify your audience
- Content Identification - Strategies to identify and analyze content that needs to be documented
- Organization of Content - A building blocks approach to organizing information
- How to Improve Readability - Basic guidelines for improving the readability of your procedures and other documentation
- Discriminating between Procedures and Process - Guidelines for identifying procedural information
- Presentation formats - Consistent and user-friendly formats to present reader-oriented procedures.
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