Training Classes | Learning and Development Resources | Training Directory | New Training Seminars | New Training Providers | Site Map | Promote Training Seminars | Training Keywords | Training Seminars | Training Providers | Regions | Training Search | Advertise Training Seminars | Login
Provided by: Skillspride Online Training

Customer Care for IT Telephone Support Staff

Click here for more information or to take this course
Skillspride Online Training


  home  : Unfiled

Get More Information
Search for Training
Find Your Genius!
What do you want to learn about?

Training Provided by Skillspride Online Training

Telephone Support Staff are often the only contact a customer has with the organisation; they therefore represent all that is potentially good, or bad, about their Company to the customer. Often Telephone Support Staff bear the brunt of a customer's frustrations and all too often, because most of us have learnt t avoid conflict, customers are still frustrated at the end of a call, since their fundamental concern has neither been unearthed nor, therefore, dealt with. This course will enable readers to better understand the hidden messages and language that customers use; to understand how to identify and handle telephone types. It will provide them with questioning techniques and improve their listening skills so that they will be better able to deal with customer complaints. It will give them a deeper understanding of how to deliver real quality customer service and how to retain customer loyalty.

Training Avaliability and Delivery

This is primarily online training
on-line e-learning cbt (computer based)This is an online eLearning or CBT training program
Contact Skillspride Online Training for more information
Training Presented in:English

Related Keywords:  soft   skills   customer   care   telephone   support   staff 

Training Program Details


Soft Skills Training

About Skillspride Online Training - Training Provider

Skillspride Online Training - 12 MONTHS ACCESS TO OVER 475 ONLINE TRAINING COURSES FOR A SINGLE PAYMENT OF 149 Study as many courses as you want Choose from a wide range of topics and learning levels Learn at your own pace and in your own time There is no rush to finish a course and no classes to attend Sit exams for selected courses and gain certificates of achievement Download and print courses to study...

More Training from Skillspride Online Training

Click here for more information or to take this course
Custom Search

Training Directory | New Training Seminars | New Training Providers | Search | Site Map | Promote Training | Login | Links


Connecting people who want to learn with people who love to teach
 Are you a Soft training provider?
You could be on this page today - for FREE!