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Provided by: Taylor Performance Solutions, Inc. Call Center Customer Service SkillsCall Center Training |
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This program is custom designed to meet the following business goals:
*Exceed customer service expectations
*Reduce the number of supervisory transfer goals
*Develop professional consistency in leaving voicemails, responding to voicemails, writing email
*Develop a customer focused approach to putting customers on hold and transferring calls
*Increase opportunities for first point of contact resolution
*Exceed customer service expectations
*Reduce the number of supervisory transfer goals
*Develop professional consistency in leaving voicemails, responding to voicemails, writing email
*Develop a customer focused approach to putting customers on hold and transferring calls
*Increase opportunities for first point of contact resolution
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Training
Provided by Taylor Performance Solutions, Inc.
- F asked: how to deal with an angry customer
- A asked: Hi, my name is , Currently I am involved in an Medical Coding and Billing Program, but my Customer Service skills are not good, I want to improve in this area and I think will be very helpful to attend to one of this training, could you please send me information about the cost, time and location?. Sincerely Diougardi. ps. my phone numer is -- and my E-mail is above.
- D asked: What are the costs involved. I am currently a manager of a support call center of people and would like to get some idea of what your course entails, schedule information, location and cost.
- A asked: Call Center Customer Service Skills
- M asked: I will enter interview for customer service jop what I will say when the person ask me about customer service and its problems ? thank you
- T asked: Can you provide cost information for a class for approximately people? I assume your class is onsite - is that correct?
- A asked: Wanted to find out about this program. We are creating a inhouse customer service manual.
- S asked: i need an article on the above mentioned topic i.e. call center customer service skills
- B asked: Dears Can you Please Provide Me with the needed information to enable me to apply with your Training.
- J asked: Please contact me regarding the cost and next availible dates the training is offered.
- M asked: i would like to ask on where do you held your training as well as the cost and the schedules
- K asked: I need as much information about this porgram that you can provide. I am looking for a solution to training soft skills for a small call center.
- L asked: please give me the detail and tips about how to train agents for soft skill in communication for an aviation process.
- V asked: I would like to have some information on call Center training for skill enhancement
Call Center Customer Service Skills
Learning Objectives - By the end of the training, your customer service representatives should be able to:
o Assess their Customer Service Orientation
o Describe the importance of a Customer First Mentality
o Understand that exceeding customer service expectations benefits to them
o Anticipate, identify and exceed customer service expectations
o Experience role reversal by looking at the experience from the customers points of view in a variety of role playing experiences
o Identify different personality types and how to respond to their communication style
o Use effective open communication skills when responding to customer inquiries
o Handle difficult customer service situations without transferring the call to a supervisor
o Use effective problem solving techniques and think outside the box when responding to various inquiries
o Deliver bad news in a way that creates a positive experience for the customer
o Describe and use the rules for phone etiquette, voicemail etiquette and email professionalism.
o Create a 30 day action/ commitment plan to personally improve the experience that a customer has with them.
o Assess their Customer Service Orientation
o Describe the importance of a Customer First Mentality
o Understand that exceeding customer service expectations benefits to them
o Anticipate, identify and exceed customer service expectations
o Experience role reversal by looking at the experience from the customers points of view in a variety of role playing experiences
o Identify different personality types and how to respond to their communication style
o Use effective open communication skills when responding to customer inquiries
o Handle difficult customer service situations without transferring the call to a supervisor
o Use effective problem solving techniques and think outside the box when responding to various inquiries
o Deliver bad news in a way that creates a positive experience for the customer
o Describe and use the rules for phone etiquette, voicemail etiquette and email professionalism.
o Create a 30 day action/ commitment plan to personally improve the experience that a customer has with them.
About The Training Provider: Taylor Performance Solutions, Inc.
Taylor Performance Solutions, Inc. - Taylor Performance Solutions, Inc. custom designs training programs to support businesses and organizations with improving service, increasing sales, developing strong leaders and developing effective trainers. Our focus is to increase bottom line business results by focusing on the job skills of the employees and the leadership of the management team.
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