Positive and Effective Conflict Management Skills (for the workplace)

Training Provided by Blueprint Intelligence IT Training Kick start the new year with new skills and sign up for this very special seminar on Positive and Effective Conflicts Management . At this specially organised event, you will discover how to do the following; Learn how to keep your cool with conflict management strategies that work Understand how to assert your position positively Learn how to handle difficult situations with confidence and poise Gain a lifetime of confidence management skills in one day Learn how to diffuse fustration and unresolved resentment Understand how to deal with difficult people without priming the conflict pump Learn conflict communication skills for a variety of situations Improve your business and personal relationships Leverage the professional credibility of your person and your business. Be Honest. Do you o Allow mounting resentment to spoil your promotional chances at work? o Find yourself unable to respond to the anger of other people? o Find it difficult to deal with difficult people? o Let people take advantage of you and your good nature? o Feel trapped in a seemingly irresolvable conflict at work? o Become easily angered as you deal with or interact with difficult people? o Overreact, lose face and make a difficult situation even worse? If any of these instances seem or sound familiar, then this special seminar is for you! ENROL FOR THIS SEMINAR TODAY!

Positive and Effective Conflict Management Skills (for the workplace) Positive and Effective Conflict Management Skills (for the workplace) Course Length 1-day course (9 a.m. to 4 p.m.) Price Special offer 99 + VAT per person (book before January 31st 2005) as Normal Price is 149 London: UK Course Dates January: Thursday the 20th and Saturday the 22nd February: Thursday the 10th March: Thursday the 24th Birmingham: UK Course Dates March: 18th 2005 Dubai: UAE Course Dates March: 1st and 2nd 2005 USA: Atlanta Course Dates March: 2nd and 3rd May 2005 Course Description Do you; Allow mounting resentment to spoil your promotional chances at work? Find yourself unable to respond to the anger of other people? Find it hard to deal with difficult people? Let people take advantage of you and your good nature? Feel trapped in a seemingly irresolvable conflict at work? Become easily angered as you deal with or interact with difficult people? Overreact, lose face and make a difficult situation even worse? If any of these instances seem or sound familiar, then this special seminar is for you! ENROL FOR THIS SEMINAR TODAY! In this course you ll learn;

How to stick to your guns and not back down on important issues

How not to allow unresolved anger and resentment damage an important relationship

Ways to banish anger and frustration when dealing with difficult people

How to stop people from taking advantage of you

Course Overview Conflict communication skill How to respond to anger Conflict management strategies that work Getting a grip on your own anger and emotions Taking care of yourself as conflict develops Logistics Class duration is variable, standard class is 1 day. There are numerous exercises, tips, techniques and workshops to reinforce the concepts taught in the class. Course contents may be customised to meet your company needs. Extensive instructional materials are provided. This course is offered as a public course and could also be offered as an in-house training Intended Audience Every achievement oriented professional; big or small who; understands the importance of getting to the root causes of conflict and limiting professionally damaging behaviour want to learn how to cope with the anger and emotions that usually accompany conflict wants to learn how to deal with conflict in an effective manner and improve self-esteem, and who understands the importance of learning and growing want to learn how to use effective conflict management as a success skill wants to discover the inside secrets that will identify your value as a key contributor and master/mistress of diplomacy proven technologies for increasing your value to your company and your families. Whether you are a consultant, trainer, employee, unemployed, small business owner, corporate organisation member or just looking for ways to improve your communication and conflict management skills in all that you do. Course Purpose/Objectives In this special one day intensive seminar, you will learn; Getting to grip with you own anger You will learn how the appropriate expression of anger is a necessary step to resolving conflict You will learn how to express yourself without accusation, sarcasm or hostility You will learn graceful "exit lines" that allow you to postpone a confrontation until your emotions are under control You will also learn how to keep your composure and perspective and how to help other maintain a grip on their negative behaviour You will learn how to turn the points of disagreement into a framework for resolution Conflict Management Strategies That Work You will learn how your personality affects the way you deal with conflict You will learn how to chose a conflict management style that fits the situation You will learn techniques that will help you understand how to get to the root causes of conflict in your professional (and personal) lives You will learn how to improve your self esteem, assert yourself and your viewpoint and understand sound ways to deal with whole range of conflicts and confrontations. No matter how difficult the situation, you ll learn how to handle it with confidence and poise. How to take care of yourself You will learn relaxation skills you can master to control stress and relieve tension You will learn how to handle rejection and still feel good about yourself Setting your limits how to say "No" without generating anger or guilt What to do when your body says "fight or flight" but neither is called for Getting rid of your fantasies of retribution that can do you more harm than the person you re mad at How to respond to others anger How to validate someone s anger without fanning the flames One sure-fire way to let the situation cool down before trying to resolve it Avoiding words that act as "emotional triggers" when you re dealing with someone who s upset How to respond to a put-down without losing your temper How to quickly de-escalate an emotional confrontation with a boss or co-worker When confronting an angry person head-on may spell disaster How honesty and understanding will help you keep your cool when dealing with an out-of-control person Effective strategies for defusing an escalating argument How to make sure you re not "asking for" the very behaviour from others you find hard to handle Conflict Communications Skills How to overcome the feeling that negative feedback is a personal attack When negative feedback is justified: How to acknowledge your mistake without over apologizing The real differences between how men and women handle feedback and what we can learn from each other Idiolects, dialects, registers and genderlects: The surprising differences and similarities between how men and women communicate How to turn negative self-talk into positive affirmations How to recognize the difference between valid feedback and a personal put-down The common false assumptions about the differences between male and female communication styles

About The Training Provider: Blueprint Intelligence IT Training