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Provided by: Boston University Corporate Education Center Consulting Inside Your OrganizationUnfiled |
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MDP409a - Consulting Inside Your Organization
Course description
People at all levels of the organization often are asked to use their knowledge and skills to facilitate change or improvement, but they do not have direct control over how those changes are implemented. Consulting is the process of recommending actions without having formal authority to put those actions into place. This seminar explores the consulting process, based primarily on Peter Block’s model. Through exercises, discussions, and simulations, participants will learn how to add value to the organization by building productive working relationships with clients.
Who should attend Those in staff positions or others who need to influence individuals within the organization, but who have no direct authority to implement recommended changes
What you will achieve
- A clear understanding of the consultant’s role within the organization
- An increased awareness of the overall process of consulting
- The skills needed to manage each stage of the consulting assignment
- Methods to help you remove roadblocks and avoid common pitfalls of consulting
- An opportunity to build the confidence necessary to successfully carry out a consulting assignment.
What you will learn
- The Role of the Internal Consultant - understanding how the internal consultant functions within the organization
- The Internal Consultant’s Challenges and Opportunities -how to build trust and gain client commitment, how to recognize and overcome roadblocks
- The Consulting Process - how to move through each phase of the consulting assignment: entry and contracting; data collection and diagnosis; feedback and decision to act; implementation; evaluation
- Dealing with Resistance - understanding why people naturally resist change, what forms resistance can take, and how to deal with client resistance
- Communication Skills - how to build skills to succeed as a consultant: assertiveness to set expectations and provide accurate feedback, active listening to uncover client’s concerns, and asking powerful questions to gain a clear understanding of the issues.
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