Customer Care - Putting People First & Complaint Handling for 'Happy Endings'
Customer Service
Training
Provided by People Tree Training Northampton
Learn to understand key interpersonal skills that can make every communication with your customer a positive one. Understand the important stages of our communication and how your attitude can predetermine an outcome. Working on group and team activities during this one day course we examine customer care in detail and set clear standards of service. We look at the links between motivation and success and examine complaint handling for 'happy endings'.
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Customer Care - Putting People First & Complaint Handling for 'Happy Endings'
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About The Training Provider: People Tree Training Northampton
People Tree Training Northampton - At People Tree Training we focus on people skills and professional communication techniques that help your people engage with others for positive results.
Principle trainer at People Tree Training is Sally Foan, a personal development coach specialising in the field of interpersonal communication. Sally works with individuals or small groups of people, from new entrants through to senior...
