Customer Care - Putting People First & Complaint Handling for 'Happy Endings'
Customer Service
Learn to understand key interpersonal skills that can make every communication with your customer a positive one. Understand the important stages of our communication and how your attitude can predetermine an outcome. Working on group and team activities during this one day course we examine customer care in detail and set clear standards of service. We look at the links between motivation and success and examine complaint handling for 'happy endings'.
|
|
||||||||||||
Training
Provided by People Tree Training Northampton
- asked: Please do you have this training in Oct/ Nov ?
- A asked: Please do you have this training in Oct/ Nov ?
- S asked: Please send course information and pricing for "Putting People First" training. I am interested in such a course for the Shared Services organization containing the Accounts Payable, T&E, Payroll, Commissions and Fixed Assets departments.
- S asked: Please send information on Customer Care courses in the Northampton area. Please could you also let us know if there are any general courses for an individual who has just started their first office job - secretarial/service/organisational skills?
Customer Care - Putting People First & Complaint Handling for 'Happy Endings'
--
About The Training Provider: People Tree Training Northampton
People Tree Training Northampton - At People Tree Training we focus on people skills and professional communication techniques that help your people engage with others for positive results.
Principle trainer at People Tree Training is Sally Foan, a personal development coach specialising in the field of interpersonal communication. Sally works with individuals or small groups of people, from new entrants through to senior...
