Provided by: Serebra Learning Corporation

CCNT Computer-Telephony Integration Essentials v6 0

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Training Provided by Serebra Learning Corporation

This course introduces CTI and covers CTI architecture and CTI hardware. It also teaches CTI markets and CTI system development. Candidates work in the data and telecommunications industries and are preparing for the Computer-Telephony Integration Essentials module of the CCNT exam. Typical job roles include telecom and call center managers. Average computer literacy is desirable.

Training Avaliability and Delivery

This is primarily online training
	This is an online eLearning or CBT training program
	Contact Serebra Learning Corporation for more information

Schedule:	flexible
Training Presented in:	English

Related Keywords: internet network technologies ccnt certified convergent ccnt broadband technologies v6 computer-telephony integration essentials v6 standard configuration integration cti system characteristics call routing interactive voice processing uses integration cti applications corporations government agencies distribution wholesale

Training Program Details

Audience

Candidates work in the data and telecommunications industries and are preparing for the Computer-Telephony Integration Essentials module of the CCNT exam. Typical job roles include telecom and call center managers. Average computer literacy is desirable.

Topics

Unit 1: CTI Overview

Identify features of the standard configuration of a Computer-Telephony Integration (CTI) system.
Identify characteristics of call routing.
Identify features of interactive voice processing.
Sort features of Interactive Voice Response (IVR) and text-to-speech.
Identify features of fax systems.
Match Simultaneous Voice-Data (SVD) configurations with their features.
Identify features of technologies used in videoconferencing.
Identify features of signal-processing boards.
Identify features of private branch exchange (PBX) and unPBX systems.
Identify functions of desktop Computer-Telephony Integration (CTI) systems.
Identify features of host-based systems.
Identify features and functions of client/server Computer-Telephony Integration (CTI) systems.
Identify features and functions of application programming interfaces (APIs).
Identify featur

Objectives

Identify features of the standard configuration of a Computer-Telephony Integration (CTI) system.

Identify characteristics of call routing.

Identify features of interactive voice processing.

Identify uses of Computer-Telephony Integration (CTI) applications in corporations.

Identify uses of Computer-Telephony Integration (CTI) applications in government agencies.

Identify uses of Computer-Telephony Integration (CTI) applications in distribution and wholesale

About Serebra Learning Corporation - Training Provider

Serebra Learning Corporation - Serebra Learning Corporation provides technology-based training solutions through a combination of Cortex, its proprietary learning management system (LMS), and a curriculum catalog with over 1,825 current courseware titles. Founded in 1987 (as FirstClass Systems, with a name change to Serebra in 2001), Serebra has over sixteen years" experience delivering e-learning solutions to both...

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