Audience
This course is for executives, directors, and managers who are seeking to formalize their corporate strategy and looking to implement the balanced scorecard within their organization to achieve strategic business objectives.
Topics
Unit 1: The Balanced Scorecard and Business Strategy
- Identify fundamental changes in the business environment.
- Identify reasons for implementing a balanced scorecard.
- Identify the perspectives of the balanced scorecard.
Unit 2: Building the Balanced Scorecard
- Identify the importance of setting objectives and measures when developing a balanced scorecard.
- Sequence the steps for building a balanced scorecard.
- Identify the factors that impact the financial perspective.
- Identify the factors that impact the customer perspective.
- Identify the categories that impact the internal process perspective.
- Identify the categories that impact the learning and growth perspective.
- Match the characteristics of measures to each perspective.
Unit 3: Building Strategy Maps
- Identify how strategy maps support balanced scorecards.
- Identify th
Objectives
Upon completion of this course, the student will be able to:
Identify strategic measurements and relate them to the balanced scorecard model. Identify the steps to building a Balanced Scorecard. Identify how strategy maps support balanced scorecards and how they are constructed. 
