Building and Sustaining Call Center Sales
Telephone Techniques
This seminar provides a practical and valuable tool for transforming service calls into sales opportunities and closing sales.
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Training
Provided by The Bluestar Group LLC
- C asked: Hi, I would be interested in getting more information about this course as currently working on a service-to-sales programme here in Australia. Many thanks
- G asked: How much does it cost?
- E asked: Is this training available on DVD? If not, what is the best way to train up to reps who cannot be off the phones at the same time for a simultaneous training? We need a program that's affordable but flexible enough to train only people at once. I am most interested in the aspects of the program that deal with turing service calls into sales opportunities while cross-selling and up-selling. Thanks
- R asked: I am looking for a training program that focuses on training exsisting managers on how to treat employees fairly and the importance of being consitant with decisions while keeping thier call center employees motivated.
- A asked: TO WHOM IT MAY CONCERN I WAS LOOKING FOR SOME SALES TRAINING PACKS WHICH I CAN GIVE MY EMPLOYEES. CAN YOU HELP?
Building and Sustaining Call Center Sales
Sales within customer service centers are a key strategy for Call Centers looking to drive revenues and sustain customer loyalty. Transforming service calls into sales opportunities and closing sales is challenging, even for even for the most experienced and talented Call Center Representative. High-performance sales in Call Centers require not only the right I want to do this mind-set, but sales techniques that are natural, integrated with technology, and customer-focused, not manipulative.
Key Topics
- The Call Center Sales Perspective: Six Critical Success Factors
- Guided Steps: The Customer-Focused Sales Process
- Breakthrough Skills: Questioning, Listening, Initiating
- The Subtle Art of Telephone Persuasion
- Transitioning from Service to Sales
- Cross-Selling and Up-Selling Techniques
- Managing Reflex No s and Other Customer Objections
- Closing Sales at the Highest Commitment
Additional Call Center Sales Topics
- Following Up to Close Business
- Managing the Sales Pipeline
Call Center Tools
- Sales Self-Assessment
- Guided Scripts (Inbound and Outbound)
- Sales Dashboard Reinforcement Tool
Who Should Attend
- Call Center Representatives
- Call Center Managers
- Sales Directors
Key Topics
- The Call Center Sales Perspective: Six Critical Success Factors
- Guided Steps: The Customer-Focused Sales Process
- Breakthrough Skills: Questioning, Listening, Initiating
- The Subtle Art of Telephone Persuasion
- Transitioning from Service to Sales
- Cross-Selling and Up-Selling Techniques
- Managing Reflex No s and Other Customer Objections
- Closing Sales at the Highest Commitment
Additional Call Center Sales Topics
- Following Up to Close Business
- Managing the Sales Pipeline
Call Center Tools
- Sales Self-Assessment
- Guided Scripts (Inbound and Outbound)
- Sales Dashboard Reinforcement Tool
Who Should Attend
- Call Center Representatives
- Call Center Managers
- Sales Directors
About The Training Provider: The Bluestar Group LLC
The Bluestar Group LLC - With over 25 years experience helping corporations increase sales performance, the Bluestar Group LLC specializes in the design and deliver of customized sales, sales management, leadership development and executive coaching training programs for its clients. As a partner, we collaborate with you to ensure the training program reflects your strategic sales goals, business vision, strategies,...
