Building and Sustaining Call Center Sales
Call Center Training
This seminar provides a practical and valuable tool for transforming service calls into sales opportunities and closing sales.
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Training
Provided by The Bluestar Group LLC
- L asked: Need information
- H asked: I own a company that has designed software to help families accomplish distinct goals. . Set up a spending planner. Track their spending by spending category in real time when the spending takes place. . Power down debt. . Build meaningful savings accounts. . Lower taxes big time. Create a meaningful retirement portfolio. I would like to build a sales floor to enroll families in the program to enhance their life. mmtoday. com
- H asked: I own a company that has designed software to help families accomplish distinct goals. . Set up a spending planner. Track their spending by spending category in real time when the spending takes place. . Power down debt. . Build meaningful savings accounts. . Lower taxes big time. Create a meaningful retirement portfolio. I would like to build a sales floor to enroll families in the program to enhance their life. mmtoday. com
- T asked: Our company is looking at sales training formats that can be customized for our environment to increase close ratios and sales for our inbound sales department agents.
- T asked: Interested in all this training material
- C asked: I would like additional information on this course
- J asked: We would like to partner with Bluestar Group LLC to start a training Center in India with a focus on the BPO, KPO, RPO, ITES Training. If you are keen to explaore this possibility, Please contact: THE SEARCH HOUSE , CHIRANJIV TOWERS, , NEHRU PLACE, NEW DELHI-. Direct: -- Mobile: web site: (login required) thesearchhouse. com
- A asked: I want to know about the best techniques regarding call centers(inbound or out bound). Because, i have to write an essay about that in my Academic english module. I am doing Masters from UNiversity of Glasgow so i have to write some thing very usefull. Please give me feed back on that. Thanks! Regards AKhtar
- B asked: We need to attend a call centre training preferably in Design and building of call centre - customer relationship management. Please forward us the schedule of courses taking place, the period and costings. Thank you
- C asked: When and how much is the training
- D asked: I would like more information on the building and sustaining call center sales, Please forward the information as soon as possible to the below address Slingerland Circle Newmarket, Ont LX X
Building and Sustaining Call Center Sales
Sales within customer service centers are a key strategy for Call Centers looking to drive revenues and sustain customer loyalty. Transforming service calls into sales opportunities and closing sales is challenging, even for even for the most experienced and talented Call Center Representative. High-performance sales in Call Centers require not only the right I want to do this mind-set, but sales techniques that are natural, integrated with technology, and customer-focused, not manipulative.
Key Topics
- The Call Center Sales Perspective: Six Critical Success Factors
- Guided Steps: The Customer-Focused Sales Process
- Breakthrough Skills: Questioning, Listening, Initiating
- The Subtle Art of Telephone Persuasion
- Transitioning from Service to Sales
- Cross-Selling and Up-Selling Techniques
- Managing Reflex No s and Other Customer Objections
- Closing Sales at the Highest Commitment
Additional Call Center Sales Topics
- Following Up to Close Business
- Managing the Sales Pipeline
Call Center Tools
- Sales Self-Assessment
- Guided Scripts (Inbound and Outbound)
- Sales Dashboard Reinforcement Tool
Who Should Attend
- Call Center Representatives
- Call Center Managers
- Sales Directors
Key Topics
- The Call Center Sales Perspective: Six Critical Success Factors
- Guided Steps: The Customer-Focused Sales Process
- Breakthrough Skills: Questioning, Listening, Initiating
- The Subtle Art of Telephone Persuasion
- Transitioning from Service to Sales
- Cross-Selling and Up-Selling Techniques
- Managing Reflex No s and Other Customer Objections
- Closing Sales at the Highest Commitment
Additional Call Center Sales Topics
- Following Up to Close Business
- Managing the Sales Pipeline
Call Center Tools
- Sales Self-Assessment
- Guided Scripts (Inbound and Outbound)
- Sales Dashboard Reinforcement Tool
Who Should Attend
- Call Center Representatives
- Call Center Managers
- Sales Directors
About The Training Provider: The Bluestar Group LLC
The Bluestar Group LLC - With over 25 years experience helping corporations increase sales performance, the Bluestar Group LLC specializes in the design and deliver of customized sales, sales management, leadership development and executive coaching training programs for its clients. As a partner, we collaborate with you to ensure the training program reflects your strategic sales goals, business vision, strategies,...
