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Provided by: SuccessSystems, Inc.
Respectful RelationshipsClick here for more information or to take this course
Training Provided by SuccessSystems, Inc.This is the positive pro-active approach to eliminating inappropriate, disrespectful behavior in organizations! Often when organizations have problems with harassment, discriminatory behavior, rudeness, etc., they put everyone through the typical anti-sexual harrasment training (1-2 hours of quoting the law, looking at a video and being told to behave!). What a waste of time and money! No behavior change is the usual result.This training teaches participants how to identify behavior that is likely to be perceived by others as disrespectful and how to use interpersonal skills that are most likely to be perceived as respectful. When people learn to be consistently respectful toward others, behavior changes and the problems of harassment, etc. go away! It works! Training Avaliability and Delivery
Related Keywords: sexual harassment difficult people diversity discrimination communication people skills interpersonal skills Training Program DetailsIn contrast to the more typical programs targeted at preventing sexual harassment or discriminatory behavior, this training addresses the underlying problem of people being disrespectful toward others. By raising awareness of what words and actions are perceived as disrespectful and then teaching participants how to be consistently respectful when dealing with others, the undesired behaviors go away! Follow-up reports from clients have shown this training to be very effective in helping employees deal with coworkers, direct reports, customers and others in more effective and respectful ways, thus eliminating the problems caused by disrespectful behavior.
The Challenge of Understanding Others Perceptions The concept of frame of reference Respectful or Disrespectful? An exercise Factors that determine your frame of reference Comparing your perceptions to those of others Rapport: The Key to Effective Communication What is rapport and how does it occur? The key skill for creating rapport intentionally Practice exercise Three Basic Interaction Styles Used By Everyone Nonassertive: passive, indirect, win-lose Aggressive: active/passive, direct/indirect, win-lose Assertive: direct, active, honest, win-win Recognizing each interaction style Guidelines for communicating assertively Practice exercises When Others Perceive Your Behavior As Inappropriate Clues to let you know how they were offended Comparing thoughts & feelings with others Basic guidelines for reading nonverbal responses What To Do When You Spot The Clues Strategies for repairing the damage Strategies for improving the relationship Tips and Techniques to use Active Listening: The #1 Skill for Making It Right! A communication experiment The benefits of adding feedback to the process 4 Active Listening skills Practice exercise Follow-Up Suggestions & Practice Guidelines About SuccessSystems, Inc. - Training Provider
SuccessSystems, Inc. - Since 1977 we have provided high quality training solutions for all kinds and sizes of organizations around the world. We also provide coaching for individuals (either privately or through the organization). We most frequently deliver training that helps people be more effective with other people (customer service, coaching skills for supervisors & managers, leadership skills, teambuilding and...
More Training from SuccessSystems, Inc.
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