Respectful Relationships
Sexual Harassment
Training
Provided by SuccessSystems, Inc.
This is the positive pro-active approach to eliminating inappropriate, disrespectful behavior in organizations! Often when organizations have problems with harassment, discriminatory behavior, rudeness, etc., they put everyone through the typical anti-sexual harrasment training (1-2 hours of quoting the law, looking at a video and being told to behave!). What a waste of time and money! No behavior change is the usual result.
This training teaches participants how to identify behavior that is likely to be perceived by others as disrespectful and how to use interpersonal skills that are most likely to be perceived as respectful. When people learn to be consistently respectful toward others, behavior changes and the problems of harassment, etc. go away! It works!
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Respectful Relationships
In contrast to the more typical programs targeted at preventing sexual harassment or discriminatory behavior, this training addresses the underlying problem of people being disrespectful toward others. By raising awareness of what words and actions are perceived as disrespectful and then teaching participants how to be consistently respectful when dealing with others, the undesired behaviors go away! Follow-up reports from clients have shown this training to be very effective in helping employees deal with coworkers, direct reports, customers and others in more effective and respectful ways, thus eliminating the problems caused by disrespectful behavior.
The Challenge of Understanding Others Perceptions
The concept of frame of reference
Respectful or Disrespectful? An exercise
Factors that determine your frame of reference
Comparing your perceptions to those of others
Rapport: The Key to Effective Communication
What is rapport and how does it occur?
The key skill for creating rapport intentionally
Practice exercise
Three Basic Interaction Styles Used By Everyone
Nonassertive: passive, indirect, win-lose
Aggressive: active/passive, direct/indirect, win-lose
Assertive: direct, active, honest, win-win
Recognizing each interaction style
Guidelines for communicating assertively
Practice exercises
When Others Perceive Your Behavior As Inappropriate
Clues to let you know how they were offended
Comparing thoughts & feelings with others
Basic guidelines for reading nonverbal responses
What To Do When You Spot The Clues
Strategies for repairing the damage
Strategies for improving the relationship
Tips and Techniques to use
Active Listening: The #1 Skill for Making It Right!
A communication experiment
The benefits of adding feedback to the process
4 Active Listening skills
Practice exercise
Follow-Up Suggestions & Practice Guidelines
The Challenge of Understanding Others Perceptions
The concept of frame of reference
Respectful or Disrespectful? An exercise
Factors that determine your frame of reference
Comparing your perceptions to those of others
Rapport: The Key to Effective Communication
What is rapport and how does it occur?
The key skill for creating rapport intentionally
Practice exercise
Three Basic Interaction Styles Used By Everyone
Nonassertive: passive, indirect, win-lose
Aggressive: active/passive, direct/indirect, win-lose
Assertive: direct, active, honest, win-win
Recognizing each interaction style
Guidelines for communicating assertively
Practice exercises
When Others Perceive Your Behavior As Inappropriate
Clues to let you know how they were offended
Comparing thoughts & feelings with others
Basic guidelines for reading nonverbal responses
What To Do When You Spot The Clues
Strategies for repairing the damage
Strategies for improving the relationship
Tips and Techniques to use
Active Listening: The #1 Skill for Making It Right!
A communication experiment
The benefits of adding feedback to the process
4 Active Listening skills
Practice exercise
Follow-Up Suggestions & Practice Guidelines
About The Training Provider: SuccessSystems, Inc.
SuccessSystems, Inc. - Since 1977 we have provided high quality training solutions for all kinds and sizes of organizations around the world. We also provide coaching for individuals (either privately or through the organization). We most frequently deliver training that helps people be more effective with other people (customer service, coaching skills for supervisors & managers, leadership skills, teambuilding and...
