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Provided by: Insider Training Live Online:MCDST + LIVEMCDST Certification |
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Presented online with a live expert instructor (online ilt)
Our complete MCDST packages give you the expert knowledge and hands-on experience you need to master Windows XP support skills and pass both Microsoft 70-271 and 70-272 exams. For one low price, you'll tap into the most powerful learning system available anywhere. The Insider Training Multi-Path Learning System will maximize what you learn, and more importantly, how much you retain.
This course provides a comprehensive learning track for desktop administrators to thoroughly understand support and troubleshooting tactics and procedures for Windows XP systems. The course first focuses on supporting and troubleshooting the Windows XP operating system and then on troubleshooting applications on Windows XP. Additionally, students will learn industry best practices and tips and tricks from top industry professionals.
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- Perform and troubleshoot an attended installation of Windows XP
- Perform post installation configuration (user configuration, apply service packs, etc.)
- Answer end user questions related to upgrading from a previous version of Windows
- Troubleshoot system startup and user logon problems
- Monitor and analyze system performance
- Monitor, manage, and troubleshoot access to files and folders
- Troubleshoot connecting to local and network print devices
- Configure and troubleshoot hardware devices and drivers
- Configure and troubleshoot storage devices
- Configure and troubleshoot display devices
- Troubleshoot network protocols and services
- Configure and troubleshoot Advanced Configuration and Power Interface (ACPI)
- Configure and troubleshoot input and output (I/O) devices
- Configure support for multiple languages or multiple locations
- Troubleshoot security settings and local security policy
- Configure and troubleshoot local user and group accounts
- Troubleshoot the TCP/IP protocol
- Configure and troubleshoot Internet Connection Firewall (ICF) settings
- Troubleshoot name resolution issues
- Configure and troubleshoot remote connections
- Configure and troubleshoot end user systems using Remote Desktop and Remote Assistance
- Configure and troubleshoot applications
- Set application compatibility settings
- Troubleshoot application installation problems
- Configure and troubleshoot e-mail account configurations
- Configure and troubleshoot Internet Explorer
- Configure and troubleshoot Outlook Express
- Configure the operating system to support applications
- Configure and troubleshoot file system access and permission problems on multi-boot computers
- Resolve issues related to usability of applications
- Manage Microsoft Outlook data, including configuration, imports, exports, and corruptions
- Resolve issues related to customizing Internet Explorer
- Resolve issues related to customizing Outlook Express
- Resolve issues related to customizing the operating system
- Configure and troubleshoot connectivity for applications
- Configure application security
- Identify and troubleshoot problems related to security permissions
- Answer end-user questions related to application security questions
