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Provided by: Serebra Learning Corporation Support and Troubleshoot Applications on Microsoft Windows XP Pt 1 |
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Training
Provided by Serebra Learning Corporation
This course will provide learners the practical skills needed to support and troubleshoot applications running in a Windows XP environment both Home and Professional. The course needs to cover the skills measured in Microsoft certification exam 70-272 a core requirement for the Microsoft Certified Desktop Support Technician (MCDST) program.
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Support and Troubleshoot Applications on Microsoft Windows XP Pt 1
Identify key aspects of desktop application support.
Identify key aspects of the application installation process.
Identify guidelines for troubleshooting application compatibility issues.
Identify steps involved in the Microsoft Office installation and upgrade process.
Identify guidelines for troubleshooting Microsoft Office installation and upgrade.
Identify options to customize toolbars.
Serebra Learning Corporation 119 - 7565 132nd Street Surrey BC V3W 1K5 Canada
Audience
This course addresses two audiences. It is intended for new entrants and career changers new to the IT industry who already have experience using Microsoft Office and have basic Microsoft Windows navigation skills. It is also for current call center technician with 6 months experience looking to validate their support skills.
Objective
Topics Include
Unit 1: Troubleshooting Applications
- Identify key aspects of desktop application support.
- Identify key aspects of the application installation process.
- Identify guidelines for troubleshooting application compatibility issues.
- Identify key aspects of configuring and troubleshooting application access on multiuser and multiple boot computers.
- Identify steps to customize Microsoft Windows XP components.
- Identify options for configuring and troubleshooting general settings in Microsoft Internet Explorer.
- Identify options for configuring security and privacy settings in Microsoft Internet Explorer.
- Identify guidelines for troubleshooting security and privacy settings.
- Identify key aspects of content settings in Microsoft Internet Explorer.
- Identify options for configuring connectivity settings in Microsoft Internet Explorer.
- Identify options for configuring program and advanced settings.
- Identify steps to customize Microsoft Internet Explorer.
- Identify steps to configure an e-mail account using Microsoft Outlook Express.
- Identify steps to configure e-mail account properties.
- Identify guidelines for troubleshooting e-mail accounts.
- Identify steps to configure Microsoft Outlook Express for newsgroups.
- Identify tabs used to customize Microsoft Outlook Express.
- Identify steps to import and export data in Microsoft Outlook Express.
Unit 2: Troubleshooting Microsoft Office
- Identify steps involved in the Microsoft Office installation and upgrade process.
- Identify guidelines for troubleshooting Microsoft Office installation and upgrade.
- Identify options to customize toolbars.
- Identify steps to configure proofing tools.
- Identify steps to repair Microsoft Office applications.
- Identify key aspects of recovering Microsoft Office application files.
- Identify guidelines for troubleshooting recoverability issues in Microsoft Office.
- Identify steps to configure an e-mail account in Microsoft Outlook.
- Create a profile in Microsoft Outlook.
- Identify common issues and their solutions when troubleshooting account configuration in Microsoft Outlook.
- Identify tabs used to customize Microsoft Outlook.
- Identify key aspects of managing Microsoft Outlook data.
Duration
6
Minimum Requirements
(Currently no course requirements information)
Media
CDROM
Serebra Learning Corporation 119 - 7565 132nd Street Surrey BC V3W 1K5 Canada
About The Training Provider: Serebra Learning Corporation
Serebra Learning Corporation - Serebra Learning Corporation provides technology-based training solutions through a combination of Cortex, its proprietary learning management system (LMS), and a curriculum catalog with over 1,825 current courseware titles. Founded in 1987 (as FirstClass Systems, with a name change to Serebra in 2001), Serebra has over sixteen years" experience delivering e-learning solutions to both...
