|
Provided by: Serebra Learning Corporation Support and Troubleshoot Applications on Microsoft Windows XP Pt 2 |
 |
This course will provide learners the practical skills needed to support users and help them troubleshoot the Windows XP environment both Home and Professional. The course will cover the skills measured in Microsoft certification exam 70-272 a core requirement for the Microsoft Certified Desktop Support Technician (MCDST) program.
|
|
||||||||
Audience
This course addresses two audiences. It is intended for new entrants and career changers new to the IT industry who already have experience using Microsoft Office and have basic Microsoft Windows navigation skills. The course is also intended for current call center technician with 6 months experience looking to validate their support skills.
Objective
Topics Include
Unit 1: Managing Application Security
- Identify features of different types of file and folder permissions.
- Identify factors to consider for managing NTFS permissions.
- Identify features of shared folder permissions.
- Identify key aspects of application security settings.
- Identify ways to protect a computer from viruses.
- Identify ways to manage updates in Microsoft Windows XP.
- Identify ways to use security tools in Microsoft Windows XP.
Unit 2: Resolving Installation Issues
- Identify various ways to manage drivers in Microsoft Windows XP.
- Identify best practices for troubleshooting storage devices.
- Install a local printer in Microsoft Windows XP.
- Identify best practices for troubleshooting printing devices.
- Identify key aspects of troubleshooting networking hardware.
- Identify key aspects of troubleshooting networking hardware.
- Identify tools to troubleshoot TCP/IP issues.
- Identify methods to troubleshoot remote connection issues.
- Identify tools to troubleshoot name resolution.
- Identify features of a firewall.
Duration
6
Minimum Requirements
(Currently no course requirements information)
Media
CDROM
Serebra Learning Corporation 119 - 7565 132nd Street Surrey BC V3W 1K5 Canada
